St. Joseph's Health Centre
Jun 07, 2019Full time
Full Time Salary: Under Review Position Profile : The Manager, Access and Flow is an integral role within the corporate Quality portfolio. Reporting to a Senior Director in the Quality, Performance and Chief Information Office (CIO) Portfolio, the Manager has the mandate to drive and facilitate both department operations and corporate performance improvements with a focus on access and flow as a dimension of patient quality of care. The Manager will work with all stakeholders to coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges ensuring “the right patient is placed in the right bed at the right time”, and maximizing the utilization and allocation of patient beds and clinical resources. This will include managing, coordinating, organizing, developing and evaluating operational activities; participating in strategic planning/quality management activities related to resource utilization, discharge planning, and ALC management. The Manage, Access & Flow is accountable for implementing strategies and processes to simplify patient flow as well as identifying and leading action around opportunities for improvement to help the team, site and Unity Health Toronto achieve defined goals. The Manager leads a team of Bed Booking Clerks, Patient Flow Specialists and After-Hours Supervisors, thereby providing the necessary infrastructure to catalyze a culture of continuous improvement, the progress of which is reflected in internally and externally monitored indicators of access and flow tied with provincial accountability and funding agreements. Position Responsibilities: Monitors and supervises daily operations, bed control center, and bed booking/patient flow specialist team members Collaborates daily with all clinical units, communicating and collaborating with patient care and support service leadership/teams to ensure optimized clinical process efficiencies and patient transitions; Analyses data, and assists bed booking/allocation and unit staff in prioritizing/expediting care issues related to patient flow, utilization and staffing; Mediates and encourages patient flow staff in using problem solving techniques to resolve conflict issues; Acts as a resource, facilitator, coach, mentor, and role model for patient flow staff ; Monitors patient flow reports to analyze throughput and hospital wide demand and capacity status. Identifies barriers and recommends changes/improvements; Identifies patient care/safety issues and communicates concerns or complaints to the unit manager or patient relations in a timely manner; Conducts in-services, educates and coaches to ensure front-staff staff adoption and compliance with quality improvement programs, access and flow optimization tools, tactics, policies and protocols; Ensures and facilitates communication of changes in practice, protocols, education and other relevant material to Hospital staff and physicians; Coordinates care delivery with unit leaders; Trouble-shoots, in collaboration with cross-service unit and program leaders and the After-hours Supervisors/Managers, to ensure effective and efficient access and flow across all inpatient units; Collaborates with Information Technology/Management team to ensure effective and proper functioning of newly developed access and flow e-tools. Implements, analyzes and investigates patient cases or tracer reviews, as a tool to inform Clinical and Clinical Support Service Program Leaders of process improvement opportunities in their respective areas of responsibility; Synthesizes patient cases or tracer reviews, and integrates with performance metrics on a monthly basis, to advise the local site Access and Flow Committee on local and corporate level process improvement opportunities to inform decision-making and strategy; Serves as the organizational resource for receiving, integrating and reconciling daily patient bed access plans, developed and submitted by inpatient units, scheduled OR lists and ICU transfers and Admitting reports; Problem-solves for any discrepancies in the plans and reports submitted, and finalizes an effective, efficient corporate-wide patient bed access plan that will be communicated across the Hospital; Leads the development and implementation of annual bed surge plans in collaboration with Senior Clinical Program Directors, using data to drive strategies Collaborates with Senior Clinical Program Directors and Corporate Program directors to identify and manage service reductions, bed map changes and redevelopment plans that will impact patient flow Coordinate, in collaboration with Senior Clinical Program Directors, the annual pay for results, QIP and Patient Flow action plan Qualifications : Bachelor’s Degree in a regulated health discipline; Master’s degree preferred. Registration in good standing with a Regulatory College of Ontario required. Minimum five years of recent acute care clinical experience. Required Skills/Competencies: Demonstrated leadership capabilities in a team environment, and ability to function successfully in a self-directed/autonomous model. Strong interpersonal skills and proven effectiveness in engagement and consensus-building strategies with diverse stakeholders. Demonstrated change management experience and expertise, with the ability to engage teams in large scale change initiatives. Demonstrated skills in staff/patient education, and the ability to apply adult teaching/learning principles. Proven, strong problem-solving and conflict resolution skills. Demonstrated strong analytical, organizational and conceptual skills. Demonstrated competencies in Microsoft Office tools. Demonstrated strong orientation to navigate through complex relationships, information and issues, and find solutions. Demonstrated strong work ethic, integrity and accountability. Demonstrated self-direction/initiation, and commitment to continuous professional learning and development. Demonstrated ability to adapt and function effectively as a team member in response to changing or evolving demands and/or environment. Excellent interpersonal, written & verbal communication skills and presentation skills. Demonstrated ability to resolve conflict by generating creative solutions. Demonstrated ability to use data to identify opportunities and engage in data driven decision making, and change management. Satisfactory attendance record. Preferred Skills/Competencies: Lean training/certification, Project Management training/certification, and Institute for Healthcare Improvement (IHI) courses preferred. Experience with bed management and allocation and resource utilization, an asset. Demonstrated knowledge and experience in LEAN and other process improvement/quality improvement methodology; LEAN belt certification an asset. Project management training/certification, an asset. Demonstrated knowledge of the Ontario health care system, provincial legislation, accreditation standards an asset. Knowledge of community resources, support services and partnerships. WHEN APPLYING, PLEASE INCLUDE THE JOB TITLE IN THE SUBJECT LINE. If you are interested and qualified for this position, we invite you to send us your resume to email@example.com . Please note while we value all applicants only those candidates selected for interview will be contacted. We are an Equal Opportunity Employer.