Director of Operations, Tory Trauma Program - Sunnybrook Health Sciences Centre

  • Boyden
  • Apr 01, 2024
Full time Director

Job Description

Sunnybrook Health Sciences Centre
Location: Toronto, ON

Director of Operations, Tory Trauma Program

From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of the Province and our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across multiple campuses and is home to Canada's first and largest trauma centre. Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.

As the Director of Operations, Tory Trauma Program, you will be leading Canada’s first and largest regional Trauma Centre. The Trauma Program at Sunnybrook provides highly specialized care to severely injured adults with serious life or limb-threatening conditions where time is critical. The Tory Trauma Program cares for over 1600 trauma patients per year and has achieved some of the best patient outcomes in Canada.

This program encompasses services related to Trauma, Critical Care, Burn, Neurosurgical, and Plastic surgical care. We have one of the largest critical care services in the province caring for critically ill populations short of solid organ transplantation. The Trauma Program has an annual budget of over $50M, this includes operational oversight for 5 critical care units and 2 inpatient units.

Reporting to the Executive Vice President, Chief Nursing and Health Professions Executive, the successful candidate must have extensive experience in strategic and operational planning; performance and quality management. Ideally, the candidate should have developed these skills in the context of a large academic health sciences centre. A critical success factor is the ability to build strong teams and be a strategic and operational partner to the Program Chief.

This role works in collaboration with respective Medical Directors, Senior Leadership, Directors, Managers, interprofessional teams, patients and their families. The role responsibilities include clinical and financial administration, program planning, and providing representation at regional and provincial fora relevant to Program activity. The Operations Director will have over 10 direct reports, including several Patient Care Managers, Advanced Practice Nurses, Clinical Educators and a Nurse Practitioner.

The successful candidate will:

  • Demonstrate leadership consistent with our mission, vision and values
  • Lead the Program to identify resource needs, create care delivery processes and systems to achieve the highest quality care
  • Contribute to the Hospital’s strategic planning process by identifying priorities and implement program changes
  • Develop the Program budget consistent with effective utilization of resources in accordance with the Program and Hospital operating plan
  • Provide leadership on hospital-wide activities such as Accreditation
  • Represent the Program on Committees as required
  • Demonstrate innovative approaches to care delivery, acknowledging our critical role in the Ontario healthcare system
  • Collaborate with internal and external partners to achieve organizational goals and objectives

Qualifications & Skills:

  • Clinical or health administration master’s degree
  • A minimum of 5-10 years of formal leadership/management experience (preferably at the Director level)
  • Experience leading programs or managing units within a complex health care setting
  • Demonstrated ability to be flexible and agile while efficiently supporting the organization during periods of change and shifts in strategic goals and objectives
  • Experience in building and leading effective teams to conduct various project work such as process improvement
  • Demonstrated excellence in interpersonal and communication/presentation skills
  • Demonstrated ability to work collaboratively and supportively across programs and departments and with diverse interprofessional teams
  • Demonstrated skills in problem-solving and conflict resolution
  • Demonstrated ability to develop and implement action plans that achieve organizational goals and objectives
  • Demonstrated excellence in thinking broadly and strategically when identifying the needs of the program and organization and creating an action plan to address those needs
  • Possessing a strong understanding and perspective of the Health Care Industry including having knowledge and insight into various trends, events and changes happening in the industry

For additional information and to submit your application, please contact Kathy Luu, Senior Associate and Pamela Colquhoun, Partner at

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Job Category

Program Director, Senior Director


Toronto, Ontario