Associate Administrator

  • York Region
  • Mar 27, 2024
Full time

Job Description


Recognized as a GTA Top Employer, one of Canada’s Top Employers for Young People, one of Canada’s Greenest Employers, one of Canada’s Best Diversity Employers, as well as a Forbes Top Employer, The Regional Municipality of York is Canada’s fastest growing region, with a population that is expected to grow to over 2 million by 2041. York Region stretches north from Toronto to Lake Simcoe and includes many hectares of protected Greenbelt. York Region’s diversity is evident in its nine local cities and towns, geography, economic development, and population. York Region works to provide residents and businesses access to a broad selection of services and resources.

This position is responsible for the daily administration and management of a designated Long-Term Care (LTC) Homes; administering, directing and coordinating the day-to-day delivery of Medical, Nursing, Social Worker, Admissions, Health & Safety, Recreation, and activities in the Home to ensure residents, and visitors are provided with services that are compliant with all applicable legislation and regulation, ensuring safe, secure and resident focused environment, and leading special projects. These positions will be responsible for overseeing both our Maple Health Centre and Newmarket Health Centre. 

 Salary Band: $128,198 - $150, 794 This is a Non-Union Position

•   Ensures the daily operation and delivery of high-quality care and services for residents of the Homes.
•    Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies/practices.
•    Oversees and leads the coordination of multi-disciplinary teams in the implementation of programs and services for all residents of the Home. 
•    Develops program proposals to meet the identified service needs of residents in the Home and through the Executive Administrator, pursues approvals and implementation of same. 
Liaises with residents and family members to gain feedback and collaborate to resolve concerns, issues, and any incidents at the Home.  
•    Ensures the Home is properly supplied with all required material and equipment; provides feedback/recommendations to the Executive Administrator regarding planning and control measures, and allocation of funds for the Home. 
•    Manages the admission process and social worker support for the Home.
Monitors and measures services to ensure that the care delivery is in accordance with standards of the Ministry of Long-Term Care, Ministry of Labour and Public Health and associated regulations, the Community and Health Services Department, all other applicable legislation and regulation, and the appropriate professional Colleges.
•    Ensures and reviews quality assurance activities are followed to monitor program effectiveness and support continuous improvement attitudes within the Home. 
•    Responsible for adherence to inspection protocols and monitoring of quality assurance audits, quality indicators, public reporting, resident / family satisfaction surveys, critical incident reporting and monitoring.
•    Supports the development of effective and innovative program delivery methodologies to meet Regional service requirements and implements process improvements; recommends/implements performance metrics and manages performance to meet or exceed targets. 
•    Complies with the Ministry and Long-Term Care process, and reviews. 
•    Ensures that Corporate, Departmental and Branch policies and procedures are implemented, maintained, and communicated to staff at the Home and ensures compliance. 
•    Maintains a system for receiving, investigating, and responding to resident complaints/concerns at the Home and provides regular reports to the Executive Administrator, ensuring compliance with legislative requirements. 
•    Ensures that all reports and statements required from the Home are prepared on a timely and efficient basis and forwarded to the Executive Administrator for consolidated and legislative reporting. 
•    Oversees records management and retention processes and ensures files and records are properly maintained in accordance with Regional standards and legislative requirements. 
•    Provides yearly evaluation of all programs in the Home, monthly CQI and performance measurement reports to the Executive Administrator.
•    Assists in preparing, recommending, monitoring and controlling the Home’s budget; prepares the Home annual budget, special project budgets, and work plans; and ensures compliance to budget and the effective and efficient use of resources.
•    Monitors and evaluates service delivery and recommends effective and innovative program delivery methodologies to meet mandates, legislation and Branch and Regional program service requirements.
•    Liaises with and proactively develops relationships with partners to facilitate the delivery of services.
•    Participates on or chairs committees, meetings, task forces, work groups and special projects, as directed. 
•    Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
•    Provides input to or prepares reports, briefing notes, presentations, statistics and analysis, for Senior Management.
•    Ensures adherence to the Region’s policies, guidelines and bylaws and manages information in accordance with legislation and corporate standards. 
•    Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies/practice
•     Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies.
•    Promotes the code of conduct, Regional values and HR policies with all staff of the section.
•    Performs other duties as assigned to meet Departmental goals and program/service objectives.

•    Successful completion of a University Degree in Health Services Management, Business or Public Administration, Clinical or related field or approved equivalent combination of education and experience.
•    Provincial Certification as a Long-Term Care Administrator 
•    Minimum five (5) years demonstrated experience in a Long-Term Care Management position including demonstrated minimum of two (2) years of direct supervisory experience. 
•    As a condition of employment, candidates will be required to provide a satisfactory Police Vulnerable Sector Check (PVSC), tuberculosis screening and proof of immunization in accordance with Fixing Long Term Care Act., 2021.
•     •    Ability to travel to offsite locations, as required. Ability to travel to both Long Term Care Home Locations and off site meetings. 
•    Ability to work outside regular hours, as required.


DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. 

DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada’s Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don’t forget to take advantage of our Apple Employee Purchasing program!

EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

BENEFITS AND WELLNESS - A comprehensive employer-paid benefits plan includes extended health, dental and life insurance. Access to 24/7 Employee and Family Assistance Program (EFAP). 

INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion.



Please create a profile and submit your resume to, posting # 4602.

Posting will close on April 15th, 2024

 The Regional Municipality of York is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by The Regional Municipality of York throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Job Category

Senior Administrator


Newmarket and Maple