Director, Medicine, Access and Flow

  • Niagara Health System
  • Jan 24, 2023
Full time

Job Description


Director, Medicine, Access and Flow

Full-time position

If you’re an experienced agent of change and exceptional negotiator, with a passion for quality patient care, join Niagara Health – within our Corporate Department – as part of the leadership team that’s working to ensure we deliver the right care, at the right time, in the right place.

Reporting to the Executive Vice-President, Clinical Operations, and acting as a transformational leader to the Medicine programs, you will build and foster a culture that focuses on patient care, innovation and results, while building and designing the framework of real time operational management across the organization – and beyond – for optimal patient flow. An experienced change agent, demonstrating a strong commitment to the Niagara Health mission, vision and values, you will work closely and collaboratively with patients, families, all levels of management, staff and external stakeholders to support optimal flow across the entire organization, the achievement of targeted outcomes and the effective, efficient use of resources within the hospital.

With your experience in leading change, developing strategy and tactics to improve, implementing standard operating procedures, and the innovative use of technology, and passion for quality patient care, you will foster strong relationships with, and engage, key stakeholders to deliver the right care, at the right time, in the right place, ensuring ease in accessing key services.

More specifically, as Director of Medicine, Access and Flow, you will:

  • Lead the strategic planning of quality improvement initiatives in the Medicine program.
  • Act as a resource to the medical staff, administrative staff, and external regulatory agencies in all issues relating to management of these programs.
  • Be responsible for building a sustainable patient flow model using a continuous quality improvement framework to foster the timely, efficient transfer of patients across the organization and beyond.
  • Manage and lead a team accountable for organizational patient flow, enabling effective coordination and communication between and among all team members to develop care transition plans and facilitate patient placement.
  • Work closely with the Regional Chief of Medicine to implement the delivery of high-quality care to our patients.

To join our dynamic team as Director, Medicine, Access and Flow, you must be an innovative healthcare practitioner, recognized as a persuasive leader and data-based decision-maker whose competencies, skills and attributes include:

  • A master’s degree in a related profession (MHA, MBA, MScN).
  • Membership in good standing with the College of Nurses of Ontario or a college recognized under the Regulated Professionals Act.
  • Clinical experience with advanced training and experience related to patient flow and data analysis/management.
  • Advanced training in Patient Flow, Health Care Improvement, Project Management and Change Management, an asset.
  • A minimum of five (5) years’ leadership experience in a hospital setting.
  • Experience in leading large-scale change initiatives, with demonstrated ability to manage multiple and complex projects to meet aggressive timelines.
  • Experience in leveraging data to inform decision-making and innovative practices.
  • Ability to influence outcomes without formal authority.
  • Ability to apply Performance Improvement philosophy, principles, and technology.
  • Ability to operationalize hospital goals into specific nursing and patient care processes, programs, and clinical practice guidelines (e.g. standards, pathways, policies, procedures and protocol).
  • Knowledge and experience in the implementation of, and adherence to, relevant professional practice standards and requirements in legislation and provincial policy such as the Excellent Care for All Act (ECFAA) and the Quality of Care Information Protection Act (QCIPA).
  • Proven team leadership and experience in strategic planning, capacity planning and health care transformations.
  • Demonstrated ability to approach issues and challenges in an innovative and creative manner.
  • Excellent patient, family, staff and team engagement skills and service excellence.
  • Strong critical and analytical thinking and problem-solving skills.
  • Excellent facilitation, training and presentation skills.
  • Exceptional communication skills, both written and verbal.


  • Vaccines (COVID-19 and others) are a new hire requirement of the job, unless you have an exemption based on a medical ground or on a ground pursuant to the Ontario Human Rights Code.

Discover a team environment of Extraordinary Caring – and great quality of life

Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.

We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.

Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.

We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.

Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.

To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.

For more information on Niagara Health, visit Please apply online, by Sunday, February 19, 2023, at

Join us on twitter @ nhscareers

We are especially interested in connecting if you…

  • Value diversity, equity and inclusion;
  • Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
  • Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
  • Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Category



St. Catharines, ON