Director, Quality, Risk and Patient Safety

  • Niagara Health System
  • Jan 24, 2023
Full time Director

Job Description


Director, Quality, Risk and Patient Safety

Full-time position

If you’re a business-savvy clinical leader whose strengths in risk management are complemented by a commitment to quality, patient safety and performance improvement, join Niagara Health – at our St. Catharines Site – as part of the leadership team that’s building continuous quality improvement capacity organization-wide.

Reporting to the Executive Vice President, Patient Experience and Integrated Care, you will provide leadership, direction, management and evaluation of all functions related to Quality, Risk Management and Patient Safety, with a focus on leading and developing a culture that strengthens quality improvement, innovation, and performance outcomes. Redefining 'quality' as the core business strategy is a key priority and, as Director, you will champion and implement strategies to further build continuous quality improvement capacity across the organization aligned with Niagara Health’s strategic plan, while developing and aligning systems and structures to support organizational needs. Another key aspect of your role will be to lead the advancement of NH’s enterprise risk management program, inclusive of the legal portfolio and emergency management planning.

More specifically, as Director of Quality, Risk and Patient Safety, you will:

  • Provide direct leadership to advance a strong internal culture of quality, risk management and patient safety across Niagara Health.
  • Ensure that the quality and patient safety reporting frameworks are integrated into the management reporting system, and regular trend reporting and analysis are maintained.
  • Identify, manage and mitigate risks related to patient safety incidents.
  • Ensure that quality of care reviews are conducted and recommendations are implemented for critical patient care events.
  • Oversee provincial and local quality framework/programs, including the annual Quality Improvement Plan (QIP), with appropriate engagement of interested and affected parties.
  • Develop and oversee innovative quality and patient safety structures, processes and initiatives that meet and exceed national best practices.
  • Provide direct leadership for the Accreditation Process and support best practices for accreditation.

To join our dynamic team as Director, Quality, Risk and Patient Safety, you must be a skilled team builder and collaborative leader who can find bold solutions to complex problems, and whose competencies, skills and attributes include:

  • A master's degree in Business or Health Administration.
  • Current registration with a health professional regulatory body or a Baccalaureate in Health.
  • A minimum of five (5) years' related experience in a leadership position in the health system.
  • Recent clinical experience in an acute care setting and in a formal quality and patient safety setting.
  • Certification in Lean and/or related quality improvement methodology (i.e. Six Sigma).
  • Project Management and Risk Management certificate, an asset.
  • Knowledge and understanding of hospitals and, particularly, quality and performance improvement.
  • Experience with patient safety, and risk management in an integrated healthcare delivery system.
  • Superior interpersonal and leadership skills and abilities.
  • Strong, well developed business management skills (strategic planning, budgeting, resource allocation and analytics).
  • Ability to identify bold solutions to complex problems and to capitalize upon new ideas, tools and technology.
  • Demonstrated leadership in executing plans in partnership with various stakeholders.
  • Superior analytical, problem-solving and project management skills.
  • Proven leadership and team-building skills.
  • Demonstrated commitment to continuing education in healthcare or business.


  • Vaccines (COVID-19 and others) are a new hire requirement of the job, unless you have an exemption based on a medical ground or on a ground pursuant to the Ontario Human Rights Code.

Discover a team environment of Extraordinary Caring – and great quality of life

Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.

We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.

Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.

We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.

Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.

To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.

For more information on Niagara Health, visit Please apply online, by Sunday, February 19, 2023, at

Join us on twitter @ nhscareers

We are especially interested in connecting if you…

  • Value diversity, equity and inclusion;
  • Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
  • Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
  • Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Category



St. Catharines, ON