Director, Strategy & System Innovation - The Safehaven Project for Community Living

  • Mirams Becker
  • Oct 12, 2021
Full time Director

Job Description


Director, Strategy & System Innovation 

The Safehaven Project for Community Living  

The Director, Strategy & System Innovation role is a key leadership role, providing a culture of innovation and excellence for all programs and initiatives of Safehaven. This role is accountable for supporting the development of current and new programs and strategic initiatives that carries out Safehaven’s mission and vision.

As a senior member of Safehaven’s Leadership team, this position is responsible for helping to establish the organization’s policy framework and implementation, planning and operational development, contributing to idea generation, strategic thinking, and organizational networking. The Director, Strategy & System Innovation works in partnership with an interdisciplinary team typically consisting of the CEO, the Safehaven Board of Directors, Director, Programs and Professional Practice, Finance, Policy and Development Lead, consultants, project managers and/or other professional staff to implement and sustain the culture of innovation and excellence for all programs and initiatives of Safehaven.


  • Aligns the annual operational plan with the Vision, Mission and Values of the organization;
  • Provides strategic leadership to all staff through the development of goals and KPI’s for the organization;
  • Participates as a senior member on the Leadership team;
  • Lead the planning, budgeting, development and implementation of new strategies;
  • Explores opportunities for innovation and business development that is aligned to Safehaven’s vision and strategic directions;
  • Establish an environment that promotes innovation in technology, facilitates exploration and innovative thinking that may lead to advancements;
  • Mentor and coach employee in innovative strategies;
  • Monitors and recognizes current outcomes and builds/adapts new strategies with the goal of enhancing care and services;
  • Participates in developing and designing internal policies, procedures, and information systems to meet the reporting requirements and standards of Safehaven’s Board and the Ministries;
  • Analyses and monitors system outcomes and use the data as a planning tool to assist the organization in meeting the needs of our clients, the community and the government;
  • Provides support and advice to CEO in terms of strategic oversight of planning, implementation and monitoring of on-going projects;
  • Ensures that the Safehaven Strategic Plan is actively managed including all alignment/connection checkpoints with the CEO, the Board of Directors, the Strategic Planning Committee, and any External Partner Organizations;
  • Ongoing reporting and communications on aspects related to strategic planning and operational plans;
  • Manages the Strategic Planning Process to ensure key functions are incorporated (Key Partnership with Board, Operations, Finance, Governance, HR)
  • Identifies new and innovative strategies that support Safehaven Strategic Directions;
  • Serves as an internal consultant in the area of expertise and shares knowledge with staff;
  • Continues to seek out new and improved methods and systems for accomplishing the work of Safehaven;
  • Identifies, defines and establishes a monitoring system for measuring good governance characteristics;
  • Oversees and advises on governance issues, with regards to Safehaven’s Board of Directors;


  • Must have a Master’s degree in Health Administration, or Master’s in Business Administration;
  • Experience in Acute, Rehab, or Community-based setting,
  • Five (5) plus years management experience in a health care setting that services individuals with complex medical needs an asset,
  • Demonstrated ability to innovate and implement quality programs,
  • Long range vision of planning experience with the ability to accomplish short term goals,
  • Good teamwork, problem solving and written/verbal communication skills;
  • Strong interpersonal skills, including a respectful and collegial approach to decision-making and the ability to lead, collaborate with and mentor all members of the department, as appropriate.

To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to

For additional information contact Hayley Becker at

Safehaven and Mirams Becker are committed to employment equity and diversity in the workplace; we welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.  Safehaven is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.

Job Category



Toronto, ON