Director, Executive Projects and Operations

  • William Osler Heath System
  • Apr 06, 2021
Full time Director

Job Description

CLASSIFICATION:           Director, Executive Projects and Operations

CATEGORY:                     Temporary Full-time

DEPARTMENT:               Corporate

RESPONSIBLE TO:          Chief Operating Officer (COO), and President and Chief Executive Officer (CEO)

SCHEDULING:                  Days

William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario.

With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.

At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.

Here you will work alongside a highly-committed and respected team that understands what it means to go beyond to meet the health care needs of our communities. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.

The Director of Executive Project and Operations reports to both the Chief Operating Officer (COO), and President and Chief Executive Officer (CEO) of the William Osler Health System (Osler). 

In this role, the director assists both executives in day to day, and strategic activities.  The executives are supported by prioritizing critical issues and information to facilitate effective decision making, developing materials for key stakeholder presentations or meetings, and leading high priority initiatives. 

This role also supports the Senior Leadership and Executive Teams’ operations.  The director performs a key leadership and project management role for clinically-based strategic and operational initiatives across Osler.  The director helps identify and drive forward Osler’s Clinical Priorities, as well as strategic initiatives from the annual Strategic GO Plan.  A key component of the role is optimizing Osler’s clinical capacity and usage of resources, developing business cases for innovative services, designing and implementing new programs and services, and conducting large-scale operational reviews, These activities lead to the enhanced integration of services, refined service delivery, improved patient experience, and cost-efficiencies for Osler.  This role connects the clinical teams with non-clinical partners and leadership, as well as external stakeholders. 


Executive Operations

  • Support the CEO in managing key inquiries (including delegation to key leaders as necessary) and related initiatives.
  • Recognize, anticipate and support the resolution of critical issues. Assess information that will support effective decision making for the CEO and COO. 
  • Ensure the successful launch and implementation of specific new initiatives on behalf of the CEO and COO. Provide regular updates on initiative progress, issues and mitigation strategies.
  • Assist with the development of materials for Executive Team, Senior Leadership Team, Board of Directors and Committee meetings. In particular, support the development of regular updates and presentations, and briefing materials to the Health Services and Quality Committee.
  • Collaborate with the Communications team to support CEO and COO external engagement efforts.
  • Coordinate the monthly Management Information Network (MIN) meetings.

Clinical Design and Development 

  • Monitor and optimize Osler’s acute bed capacity and siting, including the coordination and operationalization of newly funded bed spaces. This also includes supporting the development of the Operational Command Centre’s tools. In addition, it includes regular communication and reporting with Ontario Health Central Region, and the Ministry of Health.
  • Support the clinical planning involved with Osler’s redevelopment activities, and the transition of key programs and services to new facilities. Includes project management, patient and work flow analyses, model of care development, change management, and program / service design.
  • Lead innovative projects that promote efficient use of Osler’s finite resources, while ensuring the delivery of value added care that meets patient needs and aligns with Osler’s values. This includes program operational reviews, business case / planning, uninsured patient strategies, cost effective delivery and feasibility studies, integrated care models, etc.
  • Develop and implement frameworks and collaborative approaches that promote staff, physician and community engagement and support for Osler’s programs.
  • Support the development of optimized Clinical Services budgets, including the customization and application of Osler’s ethical decision–making frameworks to identify efficiencies (both investment and release opportunities). For example, lead the Annual Clinical Operational Efficiencies process.
  • Support Osler’s Accreditation readiness efforts, in particular, related to the Leadership Standards, including action plans, compliance monitoring, and developing presentation materials.
  • Support Clinical Services succession planning, and improving after hours on call / on site models for managers and directors.
  • Manage clinical innovation projects, which may include developing Request for Proposals, and managing external consultant work. Project management efforts include managing budgets, identifying risks and mitigation strategies, engaging stakeholders, and managing day-to-day activities while updating senior executives.
  • Provide clinical operations best practice expertise to partner organizations (for example, clinical strategic priority setting, operational reviews, etc.)

Clinical Strategy

  • Lead the development of and implement Osler’s Clinical Priorities, engaging stakeholders to define focus areas and milestones that include innovative, patient-focused and integrated care delivery models.
  • Summarize Osler’s key Clinical Priorities in the three-year Clinical Priorities Map.
  • Support corporate strategic planning activities, annual Strategic GO planning, and implementation of strategic initiatives.
  • Collaborate with Clinical Services and other functional groups to align and optimize resources and drive strategic initiatives forward.
  • Develop and strengthen external linkages with counterparts in community, government, education institutes, other health regions, and other health related organizations to promote the exchange of information and ideas. 


  • Master Degree in Business or Health or other relevant disciplines.
  • More than 5 years of recent, related experience that includes:
  • Leadership role within an acute hospital setting
  • Strong knowledge and/or experience in hospital operations and financing, especially clinical operations
  • Ability to analyze and interpret health data and information, and
  • Managing large-scale strategic and operational projects and supporting change.
  • Developing business cases and presentations
  • Proven track record of effectively interacting with senior management
  • Ability to work strategically and collaboratively across departments
  • Effective, versatile, flexible and action-oriented, with an attention to detail
  • Experience facilitating and managing consultation processes with a wide range of stakeholder groups, including the public, government, senior and middle management, physicians and staff.
  • Strong knowledge of health system design, funding and data, and understanding of priority issues facing local health system.
  • Proven track record in developing strong relationships and trust with key stakeholders by delivering on commitments.
  • Experience developing and giving effective presentations to a wide variety of audiences, including senior executives.
  • Ability to develop sophisticated business cases
  • Strong organizational, analytical, decision-making and problem-solving skills; and
  • Superior writing, communication, facilitation, and negotiation skills are required.
  • Demonstrated commitment to on-going learning and professional development.

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. (AODA). If you require an accommodation at any stage of the recruitment process, please notify Human Resources at

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Job Category



Brampton, ON