Manager - Enterprise Analytics

  • Southlake Regional Health Centre
  • Apr 06, 2021
Full time Manager

Job Description

Competition # J0421-0147


One of Southlake’s strategic initiatives as part of our 2019-2023 Strategic Plan is to “Set the standard in using analytics to maximize quality, outcomes and efficiency”. Reporting to Vice President, Strategy, Analytics and Communications, the Manager of Enterprise Analytics will lead Southlake’s Decision Support department. The Manager will be accountable for leading the team in providing a full suite of analytics services to the organization to enable effective decision-making at both the clinical and corporate levels. The team also supports mandatory external and internal reporting. The Manager will work closely with members of Southlake’s Senior Leadership Team, clinical and non-clinical directors and managers, and physician leaders. The Manager will also support the Southlake Community Ontario Health Team, specifically the Data, Analytics and Performance Management working group. As Ontario’s healthcare system continues its transformation towards integrated local care delivery systems with a population health management focus, analytics will play an even more critically-important role.


  • Day-to-day management of the Decision Support team, supporting effective collaboration within the team and a strong customer service focus.
  • Support the ongoing growth and development of skills of the Decision Support team members and provide coaching and mentorship.
  • Spearhead the development of a multi-year analytics strategy at Southlake and an implementation roadmap, in consultation with stakeholders (clinical operations, IT, HIM, HR, Finance, etc.)
  • Collaborate with IT on the development of a modern analytics platform.
  • Support the team’s provision of comparative analytics and clinical utilization benchmarking from sources such as the CIHI Portal and Intellihealth.
  • Work closely with leaders from across the organization including the Manager, Patient Access and Health Information Services to support Southlake’s data governance, integrity and quality strategies.
  • Build new relationships and strengthen existing ones with analytics leaders at peer hospitals the province.
  • Lead the development and implementation of capacity building strategies to strengthen the use of data across the organization to improve each part of the Quadruple Aim.
  • Partner with the Communications team for data-driven approaches to community engagement and government relations.
  • Work with the Office of Strategy Management to support the implementation of Southlake’s Strategic Plan.
  • Collaborate with colleagues from key departments such as HR, Finance and Quality to provide integrated support services to clinical operations.
  • Support the ongoing development of the OHT’s geoanalytics platform.


  • Undergraduate degree in a relevant field
  • PMP designation and/or related experience is an asset


  • 5+ years’ experience in Decision Support including 3+ years leading a high-functioning analytics team
  • Advanced understanding of key technical functions (SQL skills/database management, data integration, report building and visualization)
  • Superior relationship and stakeholder engagement skills, with expertise in partnering with executives, clinical operations leaders and physicians to share data to enable improvement
  • Experience guiding the development of BI tools and analytics platforms
  • Advanced understanding of leading practices in healthcare analytics, from both the technology and infrastructure level to the user adoption and change management functions
  • Understanding of hospital reporting indicators and structures (ex. MIS, OHRS, OCDM)
  • Expertise in working with various hospital datasets in Ontario (ex. DAD/NARCS, case costing, WTIS, etc.)
  • Experience leading data governance and data quality projects and structures
  • Knowledge of Ontario hospital funding methodologies and Ontario/Canadian case mix methodologies
  • Successful track record of leading a team of client-facing analysts that partner with clinical programs
  • Proven success in planning and executive complex projects that involve changes to processes/workflow
  • Strong organizational skills, the ability to manage multiple projects with competing timelines

Health & Safety Workplace Responsibilities: It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Accommodation & Diversity in the WorkplaceAt Southlake, we are committed to fostering an inclusive and accessible work environment.  We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization.  Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.


Job Category



Newmarket, ON