Manager, Medical Affairs

  • Brant Community Healthcare System
  • Apr 01, 2021
Full time Manager

Job Description

Exceptional Care–Exceptional People

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

At BCHS, we are focused on delivering safe, high quality care and customer service every day. It is our exceptional people who make that happen – our people are the reason BCHS is such an awesome place to work! We recognize and reward our teams, support continuing education and provide ongoing opportunities for meaningful growth and development.

This is a great time to consider joining BCHS – come be part of our story!           

Job Perks for Regular Full-Time Employees at BCHS:

  • Competitive Wages within a health care environment
  • Group health and dental benefits
  • Group life and accidental death & dismemberment benefits
  • Short term and long term disability insurance
  • Defined Benefit Pension Plan – HOOPP
  • Centralized Education Fund
  • Wellness and recognition programs





POSTING DATE:              APRIL 2021

Position Summary:

Reporting to the Chief of Staff/VP Medical Affairs the Medical Affairs Manager is responsible for assisting the COS and Hospital Administration in planning, developing and implementing service delivery systems that enhance medical practice and accountability of all physicians to deliver quality and safe care to patients.  This position works in close collaboration with the Physician Leaders and the Clinical Directors to ensure alignment of vision and goals between physician leadership and administrative leadership and their associated programs.

Specific Accountabilities/Key Deliverables:

  • Key resource person to the Chief of Staff and Department Chiefs/Medical Directors for physician leadership contract management; credentialing, reappointment and issues arising from it
  • Oversees and implements Ministry reporting processes for Physicians
  • Plans, engages, develops and continuously updates the Medical HR Plan under the direction of the COS and prepare semi-annual reports
  • Works with COS to develop and implement a comprehensive physician performance review and peer assessment process
  • Liaises, facilitates and co-ordinates physician recruitment and retention initiatives in Brantford, Brant County and the Six Nations in conjunction with communities/municipalities, physicians, hospitals and the Community Physician Recruitment Committee. This may entail attending recruitment fairs, conferences and other events as deemed necessary
  • Develops and maintains program budget for Medical Affairs
  • Key resource for dispute resolution management, including representing the Hospital at mediations and partnering with legal counsel on matters referred to tribunals, court, etc.
  • Deliver sound, responsible guidance on matters involving workplace violence, workplace discrimination and harassment, return-to-work/modified work by identifying and cooperating with HR partners (i.e. Occupational Health, Safety and Wellness)
  • Conducts investigations and develops summary report of recommendations and mediates with parties where required
  • Supports/facilitates the development of a mentoring program for new physicians to ensure orientation to the community and medical practice community; onboarding of new physicians
  • Conducts, in partnership with COS, confidential exit interviews with physicians who leave and follows up community visits to determine why physicians choose or do not choose Brantford and community
  • Develops strategic alliances and partnerships with the business community and other physician referral sources and health systems
  • Coordinates the annual review of Medical bylaws on an annual basis and brings recommendations forward to MAC for approval then to Board at AGM
  • Coordinates the continuous review of the Medical Staff Rules and ensures the Rules are updated once passed by the MAC (and Board)
  • Works with Education program leaders, ensuring that the academic endeavors of the Hospital are developed and managed appropriately, ensuring there is an inventory of all medical education programs in the hospital and that there are concrete goals for each program and that they are aligned with Hospital goals. Reports summarizing these events for presentation to MAC, the Board, clinical operations and other forums will be prepared on a recurring basis.
  • Ensures that agreement with Health Science Faculties are regularly reviewed and updated, as required
  • Operationalizes processes in partnership with Medical colleagues, clinical directors and program councils in collaboration with Quality and Risk Management, in achieving performance targets (QIP, HSAA, patient safety)
  • Facilitates action plans that arise from Root Cause Analysis; Quality Care Reviews, as required in collaboration with Quality and Risk Management
  • Participates in quality and process improvement projects, as required
  • Assessment and pursuit of opportunities for alternate funding arrangements for physicians, as appropriate

Education Requirements:

  • Undergraduate degree in Business and/or Human Resources Management
  • CHRL designation is a definite asset

Mandatory Qualifications:

  • Minimum of 5 years experience in a leadership role, preferably in a healthcare setting
  • Solid understanding of HR legislation (e.g. Employment Standards, Human Rights, Occupational Health & Safety, privacy, pay equity etc.)

Relevant Skills:

  • Experience in an acute and complex continuing care settings preferred
  • Excellent communication, interpersonal, critical thinking and time management skills
  • Excellent customer service skills
  • Excellent attendance record
  • Demonstrated ability to work both as, a member of a multidisciplinary team and an independent professional
  • Demonstrated proficiency in all aspects of Microsoft Office
  • Promotes Interdisciplinary team collaboration and consultation
  • Demonstrated expertise in problem solving, decision-making, and evidence-based practice
  • Demonstrated knowledge of quality improvement processes
  • Demonstrated formal and/or informal leadership experience
  • Demonstrated commitment to professional growth and development of self and others

Primary responsibilities also include:

Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

To submit your application, please forward your cover letter and resume to

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous l persons, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

To ensure there is equal opportunity during the recruitment and selection process, BCHS provides accommodation for applicants with disabilities upon request.

Job Category

Human Resources, Manager


Brantford, ON