OSLER13162-Manager, Lab Operations - One (1) Full-time

  • William Osler Health Systems
  • Feb 16, 2021
Full time Manager

Job Description

William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario.

With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.

At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.

Here you will work alongside a highly-committed and respected team that understands what it means to go beyond to meet the health care needs of our communities.



Currently, Monday to Friday. Must be available to attend hospital sites after hours and during emergencies.  (Subject to change in accordance with operational requirements)


JOB SUMMARY:                      

  • Reports to the Clinical Director, Laboratory Medicine
  • This Manager will be responsible for providing direct management of specified lab disciplines (e.g. Specimen Management, Point of Care
  • Testing) and leading the planning, implementation, and evaluation of administrative processes that are foundational to all lab disciplines (e.g. staff scheduling/payroll, staff workload analysis, space planning, equipment maintenance and planning)
  • Collaborates with the Lab leadership team and in consultation with other relevant stakeholders, facilitates laboratory strategic and tactical planning by developing goals, objectives, standards, policies and procedures
  • Manages staff by recruiting, hiring, disciplining, and terminating staff as required.
  • Provides mentoring and coaching to laboratory practice leaders as required.
  • Completes performance evaluations for direct reports and prepares staff development and training plans
  • Guide individuals toward the vision of William Osler Health System and Laboratory while fostering teamwork and commitment to excellence
  • Effectively manage and support change in accordance with Laboratory goals, clinical priorities and long range planning
  • Establish and maintain effective working relationships with senior leaders, medical staff, colleagues, patients and the public
  • Routinely measures, monitors, analyzes and reports on operational performance data and quality assurance requirements.
  • Apply problem solving, critical thinking, decision making, and system analysis skills
  • Through the use of internal and external benchmarks identifies opportunities for service improvements.
  • Attend meetings and provide information as required; may be required to participate on hospital committees and attend external meetings
  • Implements corporate action plans at the team level
  • Develops and implements a human resource plan to maximize the effective utilization of staff resources.
  • Monitors and manages the annual department budget which includes staffing, operational and capital resources and reports compliance.
  • Establish effective structures and processes for financial accountability
  • Analyzes fiscal data and implements cost control measures.
  • Identify variances and implement strategies that lead to desired outcomes
  • Initiates services to meet patient needs within resources available.
  • Ensure compliance with related legislation and laws
  • Participates in identifying and responding to patient safety and risk management issues.
  • Fosters and enforces workplace safety and ensures compliance to prevent workplace injuries
  • Work from and travel between hospital sites is required



  • Completion of an accredited Medical Laboratory Technology Diploma Program, Undergraduate Degree or Master’s Degree in a related chemical, physical or biological science, or equivalent education and experience deemed acceptable by the Laboratory Director as per the Laboratory and Specimen Collection Centre Licensing Act, R.S.O 1990 Reg. 682 s.6 (2) required.
  • Minimum of six (6) years supervisory experience is preferred.
  • Previous five (5) years working experience in one or more Laboratory Medicine modalities is preferred
  • Process improvement experience in healthcare setting and relevant training/credentials is preferred
  • Strong strategic leader with experience in complex organizations with multiple internal and external stakeholders.
  • Demonstrated ability to establish effective interpersonal relationships including effective collaboration with Interdisciplinary teams.
  • Knowledge of data collection, financial statements, budgets and hospital and laboratory information systems
  • Proven ability to establish positive working relationships
  • Highly motivated team player
  • Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
  • Evidence of collaboration across disciplines/divisions/departments/programs
  • Ability to work and travel between all hospital sites

How to Apply:

  • In order to be considered for this position, you must include a current resume or detailed qualifications summary with your application
  • Only those selected for an interview will be contacted
  • Please apply online at www.williamoslerhs.ca



Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. (AODA). If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.


While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Job Category

Clinical Supervisor, Manager


Brampton, ON