Patient Care Manager, Emergency Services

  • Markham Stouffville Hospital
  • Feb 12, 2021
Full time Patient Care Manager

Job Description


Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate, able to multi task and meet deadlines

You demonstrate strong resiliency, conflict resolution and perseverance under pressure

You exhibit excellent relational intelligence and leadership presence

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage


What we need:

As a visionary, creative, self-directed leader, you will lead an interprofessional team by supporting and overseeing the day-to-day operations including quality management, utilization, financial and human resources management as well as staff education and practice enhancement. A health care professional with well developed clinical leadership and critical thinking skills, you will successfully coach and lead the interdisciplinary health care team and you will serve as a role model in the strategic planning, program development and maintenance of an organizational culture that ensures support and commitment to the vision, mission and goals of the unit and the organization.

In collaboration with the medical interprofessional team and professional practice representatives, you will lead the healthcare team by supporting and overseeing day-to-day operations of our Emergency Department.  You will also be responsible for various management responsibilities which support structure and process standards including policies and procedures and unit goals and objectives while ensuring compliance with legislative and professional standards.  In addition, you will be responsible to develop and manage budgets to support our dynamic programs and develop human resources plans to meet present and future program needs.   



Salary Band C: $50.56 - $63.24 per hour


What you bring to MSH:

  • Master’s degree preferred or in progress
  • Minimum of 5 years of recent clinical experience in Acute Medicine/Critical Care/ Emergency preferred
  • Minimum of 2-3 years of recent management experience in an acute care setting
  • Demonstrated evidence of innovative leadership and critical thinking
  • Exceptional interpersonal, communication, organization and collaborative skills
  • Exceptional problem solving skills, negotiation and conflict resolution skills
  • Excellent human resources, financial and information management skills
  • Proficient computer skills with working knowledge of Microsoft Office, internet, e-mail, etc.
  • Evidence of ongoing professional development
  • Demonstrated ability to mentor, coach and support effective team building and functioning
  • Demonstrated good attendance and performance record with the ability to maintain this same standard
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
  • Demonstrated clinical leadership skills and previous experience in project management is essential
  • Demonstrated ability to mentor, coach and support effective team building and functioning


To apply to this position, please click on the attached link:


Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

Job Category

Patient Care Manager


Markham, Ontario