This position reports directly to the Chief Executive Officer and is part of the Senior Leadership Team. The scope of this position integrates into all departments and services including medical staff.
The position will be responsible for determining proactive methodologies to ensure client safety and risk reduction within the organization and in leading project and process improvement initiatives. The position will promote compliance with accreditation standards and Healthcare Insurance Reciprocal of Canada (HIROC) standards and expectations related to risk management and client relations. The incumbent will be the liaison with legal counsel and insurance adjusters handling risk related external inquiries and will coordinate the Authority’s involvement in inquests and complaints to regulatory colleges. The position supports the continuous improvement of service quality, client safety and satisfaction. The position will work closely with external stakeholders such as the NTHSSA Territorial Quality Team, DHSS Risk Management and the Office of the Information and Privacy Commissioner.
The primary focus of the Manager of Quality and Risk Management (QRM) is to lead and oversee organization-wide process excellence initiatives. The position provides senior leadership in identifying and developing a portfolio of process improvement initiatives, being a champion of “LEAN management”, education, coaching and mentoring leaders and staff to higher levels of success. The position is responsible for developing, implementing, monitoring and evaluating a comprehensive patient safety and quality improvement plan for quality client/patient care including leading quality improvement initiatives and leading Accreditation Canada planning and programming.
The position is also responsible to lead the development, implementation, and promotion of a health privacy culture across the HRHSSA. The incumbent is considered the expert on health privacy, confidentiality, and information sharing throughout the HRHSSA and provides advice and guidance aligned with legislation, policy and procedure. The incumbent will ensure the enforcement of the respectful use of client/patient health information, and be responsible for recommending and implementing operational policies across the HRHSSA. This position will be required to work with the Managers to ensure that systems, policies, and procedures offer an optimal level of security and privacy for patients and clients. In addition, this position will play a key role in developing, implementing and evaluating a Privacy Framework for HRHSSA.
Typically, the above qualifications would be attained by:
A Bachelor’s Degree in a health and social services discipline, business organizational management or a law degree, a minimum of three (3) years work-related experience in a health, or social services, Lean Leadership Certification and a formal certification in a recognized Quality/Risk Management program.
Direct working experience within a cross-cultural setting, with legislation/policy, or in the areas of occupational health and safety, privacy coordination/management, organizational accreditation, communications, project implementation related to health care improvement, are all assets.
Full job description can be found on www.hayriverhealth.ca.
Salary: $59.82 - $71.46 per hour (Range 21)
Status: Full-time Indeterminate, Out-of-Scope
Start date: To be determined
Competition #: 098-20
Closing Date: January 25, 2021 or until suitable candidate found
In addition to an attractive salary, we offer a generous relocation package, as well as Northern Allowance of approx. $2.36 per hour up to $4,593 per year. All job offers are subject to references, a satisfactory Criminal Records Check and an Employee Health Risk Assessment. Only those candidates selected for an interview will be contacted.
Applicants must submit a resume, quoting Competition number to:
Hay River Health & Social Services Authority
37911 Mackenzie Highway
Hay River, NT X0E 0R6
If you would like this information in another official language, contact us at (867) 874-8111
Si vous voulez ces informations dans une autre langue officielle, contactez-nous à (867) 874-8111
The Hay River Health and Social Services Authority provides the South Slave area of the Northwest Territories with quality healthcare. Our catchment area includes the community of Hay River, which has a population of approximately 3,800 residents. In addition to Hay River, the area also includes six outlying communities with a catchment area in excess of 6,000 people. The Hay River Health and Social Services Authority employs approximately 185 staff members. We offer a variety of challenging careers within the healthcare industry, and provide numerous opportunities for advancement. Our Authority is dedicated to excellence in all areas of healthcare. We believe in hiring exceptional candidates as their level of education and dedication to their field is reflected in the quality of care our communities receive. The Hay River Health and Social Services Authority offers a full range of services that include a 29 bed accredited Hospital; a 15 bed long term care facility; a supportive living program consisting of three residential homes and a day program building; a medical clinic (including Specialists) and a variety of social, mental health, community and home care services. Each area of service acts as a complementary component of the holistic care that is provided by the Authority.