Manager, Quality & Risk Management

  • Hay River Health & Social Services Authority
  • Jan 11, 2021
Full time

Job Description

Job Summary:

This position reports directly to the Chief Executive Officer and is part of the Senior Leadership Team. The scope of this position integrates into all departments and services including medical staff.

The position will be responsible for determining proactive methodologies to ensure client safety and risk reduction within the organization and in leading project and process improvement initiatives. The position will promote compliance with accreditation standards and Healthcare Insurance Reciprocal of Canada (HIROC) standards and expectations related to risk management and client relations. The incumbent will be the liaison with legal counsel and insurance adjusters handling risk related external inquiries and will coordinate the Authority’s involvement in inquests and complaints to regulatory colleges. The position supports the continuous improvement of service quality, client safety and satisfaction. The position will work closely with external stakeholders such as the NTHSSA Territorial Quality Team, DHSS Risk Management and the Office of the Information and Privacy Commissioner.

The primary focus of the Manager of Quality and Risk Management (QRM) is to lead and oversee organization-wide process excellence initiatives. The position provides senior leadership in identifying and developing a portfolio of process improvement initiatives, being a champion of “LEAN management”, education, coaching and mentoring leaders and staff to higher levels of success. The position is responsible for developing, implementing, monitoring and evaluating a comprehensive patient safety and quality improvement plan for quality client/patient care including leading quality improvement initiatives and leading Accreditation Canada planning and programming.

The position is also responsible to lead the development, implementation, and promotion of a health privacy culture across the HRHSSA. The incumbent is considered the expert on health privacy, confidentiality, and information sharing throughout the HRHSSA and provides advice and guidance aligned with legislation, policy and procedure. The incumbent will ensure the enforcement of the respectful use of client/patient health information, and be responsible for recommending and implementing operational policies across the HRHSSA. This position will be required to work with the Managers to ensure that systems, policies, and procedures offer an optimal level of security and privacy for patients and clients. In addition, this position will play a key role in developing, implementing and evaluating a Privacy Framework for HRHSSA.

Job Qualifications:

  • Knowledge and ability to use a variety of intervention and prevention methods, and determine which method is most appropriate at any given time.
  • Knowledge of how to design and create an environment that embraces change. The ability to build and work with groups and teams, planning and implementing change; skilled in group dynamics and conflict resolution.
  • Knowledge of QM theories and methodology including problem solving tools, quality improvement tools, evaluation measures and outcome indicators.
  • Working knowledge of all aspects of risk identification, loss prevention, and loss reduction in a health and social services program areas.
  • Knowledge of health and social services legislation in the NWT, including the Hospital Insurance and Health and Social Services Administration Act, Medical Profession Act, Nursing Profession Act, Guardianship Act, Communicable Diseases Act, Coroners Act, Access to Information and Protection of Privacy Act (ATIPP), Health Information Act (HIA), RNANT/NU Bylaws, HRHSSA Medical and Professional Staff Bylaws, Mental Health Act, Child and Family Services Act, as well as GNWT, DHSS and NTHSSA policies and procedures.
  • Knowledge of legal aspects of health and social services policies and practices including release of information, rules of confidentiality, disclosure, medical chart documentation, consent law, and other medico-legal healthcare areas.
  • Demonstrates a high level of sensitivity in responding to and handling client concerns
  • Collaborates with others and builds successful relationships with individuals, staff, teams, stakeholders and partners.
  • Must have excellent organizational, time management, analytical, facilitation, and presentation skills to manage multi-disciplinary responsibilities in a timely and effective manner.
  • Excellent communication skills, both written and verbal to develop and maintain internal and external networks to achieve work objectives, with the ability to prioritize work in a team based setting.
  • Analytical and problem solving skills to investigate and initiate corrective action to problems/issues encountered during the planning, development and delivery of operational initiatives, programs and services.
  • Ability to build solid partnerships and strategic alliances based on trust and to work with a variety of people from different backgrounds and personalities.
  • Ability to develop and maintain positive working relationships with individuals, agencies, elected community leaders, and employees in order to communicate program information, including the ability to obtain and respond to feedback from these individuals.

Typically, the above qualifications would be attained by:

A Bachelor’s Degree in a health and social services discipline, business organizational management or a law degree, a minimum of three (3) years work-related experience in a health, or social services, Lean Leadership Certification and a formal certification in a recognized Quality/Risk Management program.

Direct working experience within a cross-cultural setting, with legislation/policy, or in the areas of occupational health and safety, privacy coordination/management, organizational accreditation, communications, project implementation related to health care improvement, are all assets.

Full job description can be found on

Salary:                                    $59.82 - $71.46 per hour (Range 21)

Status:                                   Full-time Indeterminate, Out-of-Scope

Start date:                              To be determined

Competition #:                      098-20

Closing Date:                        January 25, 2021 or until suitable candidate found

In addition to an attractive salary, we offer a generous relocation package, as well as Northern Allowance of approx. $2.36 per hour up to $4,593 per year. All job offers are subject to references, a satisfactory Criminal Records Check and an Employee Health Risk Assessment. Only those candidates selected for an interview will be contacted.

Applicants must submit a resume, quoting Competition number to:


Human Resources

Hay River Health & Social Services Authority

37911 Mackenzie Highway

Hay River, NT X0E 0R6

Fax: 867-874-8345


If you would like this information in another official language, contact us at (867) 874-8111

Si vous voulez ces informations dans une autre langue officielle, contactez-nous à (867) 874-8111

Job Category

Allied Profession, Coordinator, Human Resources, Investigator, Manager, Patient Relations, Policy Advisor, Quality Improvement Specialist


Hay River, NT