Patient Care Director, Medicine & ICU - (1) Full Time - Markham Site

  • Markham Stouffville Hospital
  • Nov 09, 2020
Full time Director

Job Description

Who we are:

Markham Stouffville Hospital (MSH) is one of Ontario’s leading community hospitals.  Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centered care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT). 

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate and able to multi task and meet deadlines   

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage


What we need:

Reporting to the Vice President, Clinical Programs & Chief Nurse Executive, the successful candidate is responsible for Medicine, Intensive Care, Care Transitions, Access and Flow, Respiratory Therapy and Medical Ambulatory Care.  With unwavering focus on the MSH Vision and Mission the Director leads, in partnership with the physician chiefs, the program strategic direction and is accountable for the implementation of all operations and initiatives, ensuring they align with program and strategic goals of the organization. Responsibilities will also include building and maintaining strong partnerships with the medical, professional and support staff to ensure efficient and effective processes across the programs.

The successful candidate will bring transformational leadership, systems thinking, innovation and energy.   You will also ensure alignment between corporate and clinical strategic and operational priorities.

You are an accomplished motivator and communicator, inspired by excellence and possess strong clinical management experience and solid human resources, financial management and strategic planning skills.  


BAND B:  $62.87 - $82.05 per hour

What you bring to MSH:

  • 5-10 years’ experience in a clinical leadership role
  • Master’s Degree in a Health Related discipline preferred
  • Registered Nurse with current registration with the College of Nurses of Ontario
  • Current membership in relevant professional organizations
  • Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
  • Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate effectively at all levels of the organization
  • Demonstrated experience in promoting high quality, interprofessional work environments that result in safe, quality, patient-centered outcomes
  • Demonstrated success of organizational change initiatives that have improved both clinical and fiscal utilization
  • Demonstrated ability to plan, execute and evaluate projects
  • Demonstrated commitment to continuous quality improvement
  • Commitment to working in partnership with patients and families and building a culture dedicated to improving the patient experience
  • Ability to apply communication, facilitation and conflict management skills and expertise to influence and negotiate effective quality of care process and resolution of issues/disputes
  • Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians
  • Proven facilitation, communication, relationship building, collaboration, leadership and organizational skills
  • Demonstrated ability to analyze fiscal, patient care data and statistics
  • Commitment to on-going learning and professional development
  • Strong understanding of health care roles, scope of practice and health-care related legislation (e.g. RHPA, QCIPA)
  • Demonstrated ability to access, interpret, and synthesize evidence based practices
  • Demonstrates knowledge in clinical practice in the care of patients
  • Demonstrated knowledge of patient flow and bed allocation processes, including working knowledge of infection control guidelines as they pertain to patient flow decision making
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required


Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.     

Job Category



Markham, ON