Vice President, Diagnostics and Chief Information Officer

  • Niagara Health System
  • Nov 04, 2020
Full time Vice President

Job Description


Vice President, Diagnostics and Chief Information Officer

A creative and strategic thinker, with a strong understanding of healthcare transformation and patient-centred care, will see this permanent, full-time position – at our St. Catharines Site – as a unique opportunity to lead by example and have a deep impact on Niagara Health as we continue on a bold new journey to create a healthier Niagara.

As Niagara Health’s new Vice President, Diagnostics and Chief Information Officer, you’ll provide vision and leadership for developing and implementing information technology initiatives across Niagara Health, along with providing strategic leadership and oversight of our diagnostic and lab services, using an innovative, patient-centred approach. As VP and CIO, you’ll direct the planning and implementation of enterprise IT systems in accordance with the purpose and core values of Niagara Health, and enable results within our 10-Year Strategic Plan, while implementing the ICT Strategic Plan and leading the implementation of a new Comprehensive Electronic Health Record. Reporting directly to the President, and as a member of the executive team, you’ll work collaboratively with front-line staff, leaders, the executive team, the Board of Directors and community leaders to achieve organizational goals.

Specifically, as VP, Diagnostics and Chief Information Officer, you will be responsible for:

  • Elevating our technology strategy and building enterprise-wide innovation in support of our organizational strategic plan;
  • Collaborating with Niagara Ontario Health Team partners on technology innovations to enable seamless care/transitions;
  • Driving a patient-centred approach to diagnostic and lab services through people, processes, and systems;
  • Authorizing and overseeing the deployment, monitoring, maintenance, development, and support of all hardware and software based on hospital-wide needs;
  • Developing configuration and monitoring standards for network performance, and patient care standards, and implementing and monitoring controls to ensure that standards are maintained;
  • Developing and implementing all IT, diagnostic, and lab policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, patient care, and service provision;
  • Overseeing negotiation and administration of vendor, consultant and service contracts;
  • Maintaining awareness of changing IT and diagnostic trends and regulations which might impact the hospital and take corrective action, as required;
  • Developing an annual budget, providing justification when needed, and reviewing and comparing actual results to planned budgetary performance;
  • Leading, coaching, and mentoring team members to help them realize their potential; and
  • Demonstrating strong leadership, working collaboratively with others and fostering effective relationships to achieve success.

To join our dynamic team as VP, Diagnostics and Chief Information Officer, you must be an authentic leader with the ability to build effective relationships internally and externally, and a knowledge base and skill set that include:

  • A minimum of 10 years’ leadership experience.
  • 5 years’ experience in a healthcare environment, preferred.
  • Master’s degree in information technology, healthcare administration, business or a related field, or a combination of formal education and experience.
  • Deep understanding of the healthcare system and experience working in complex clinical environments.
  • Experience implementing an enterprise-wide electronic health information system, an asset.
  • Proven record of accomplishment in strategic leadership in information technology and diagnostic services, implementation, monitoring and reporting, preferably in the broader public sector.
  • Demonstrated operational experience to lead and manage professional, diverse teams.
  • Demonstrated experience in effective internal and external relationship-building.
  • Experience with negotiations, and conflict management and negotiation skills, to facilitate the resolution of complex or contentious issues.
  • PMP designation or demonstrated experience in project management leadership for complex, multi-user group projects.
  • Advanced communication abilities to effectively translate complex issues in a way that is meaningful to partners.
  • Ability to effectively facilitate internal and external stakeholder engagements.
  • Critical, conceptual and analytical thinking abilities to connect the dots between different strategic priorities, informed by leading practices within IT, diagnostics and lab services.
  • Track record as a self-sufficient leader, able to manage a team and program with little oversight.

We’re especially interested in connecting if you

  • Value diversity, equity and inclusion;
  • Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
  • Identify as a member of a historically underrepresented, excluded or marginalized group (e.g. LGBTQIA+, person with a disability, Indigenous, member of a racialized group); and
  • Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

Discover a team environment of Extraordinary Caring – and great quality of life

We are Niagara Health and our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results. We are a multi-site hospital that provides a wide range of inpatient and outpatient services, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care. We serve over 450,000 Niagara residents across six sites. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring. In fact, Accreditation Canada has awarded Niagara Health with Exemplary Standing, a clear demonstration of our team’s commitment to the highest safety and quality standards.

To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.

For more information on Niagara Health, visit Please apply online, by Monday, November 30, 2020, at

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Niagara Health is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Only applicants selected for an interview will be contacted.

Job Category

Vice President


St. Catharines, ON