Position: Director, Surgical and Ambulatory Services
Client: William Osler Health System
Location: Brampton Ontario
Company & Culture
William Osler Health System (“Osler”) is one of the largest community hospitals in Ontario, serving 1.3 million residents of Brampton, Etobicoke, and surrounding communities. Employing more than 6,200 staff and 1,000 volunteers, with an annual operating budget of approximately $875 million, Osler is a combined 900+ bed multi-site community hospital offering a range of programs and health services. Osler is proud to have been named one of Greater Toronto’s Top Employers consistently over the past 10 years.
In this key leadership role reporting to the Vice President Clinical Services, the Director, Surgical and Ambulatory Care Services will be accountable for the overall operations and service delivery of the Surgical and Ambulatory Services program, a multi-site, fast paced program with total procedure volumes of approximately 63,000 per year (28,000 surgery, of which 50% are unplanned, 21,500 endoscopy and 13,500 cystoscopy). Osler is home to 112 highly skilled and dedicated surgeons and the director, in collaboration with the Chiefs, plays a key role in ensuring they have the tools and resources they need. The Director’s portfolio includes a comprehensive suite of perioperative services encompassing thoracic, vascular, general, orthopedic, oral, ear, nose and throat, gynecology, ophthalmology, plastic, and urology surgeries, as well as a broad range of ambulatory services including endoscopy, cystoscopy and fracture clinics. Working in close partnership with the Chiefs of Surgery and Anesthesia, the Director oversees approximately 500 professionals across all three Osler sites, with a total annual budget of approximately $90M. The Director will provide overall accountability for all aspects of the program at BCH, EGH and PEEL which includes Surgical Clinics, Day Surgery, Operating Room, Post Anaesthetic Care Unit, Endoscopy and Medical Device Reprocessing through a team of seven Clinical Services Managers, a Business Manager and the manager of MDRD.
The Director will play a key role as an influential expert liaising with the clinical leaders across the organization to enable consistent, high standards of evidence-based care for the client/patient population. The Director will establish the operational framework and infrastructure for program planning, implementation and evaluation, and ensures effective, safe delivery of care, development and establishment of processes. In addition to daily program oversight, the Director will ensure the delivery of several initiatives designed to yield high quality care for patients and their families.
Key leadership initiatives for the new Director will be to:
Key Accountabilities and Responsibilities
The Ideal Candidate
The ideal candidate will have strong clinical and business acumen giving them the capacity and capability to lead a multi-site, complex program with an unyielding desire to advance program efficiencies, enable improved performance metrics/outcomes, and empower a strong team to deliver on the organization’s longstanding program goals. Ideally, the Director will bring a track record of collaboration and relationship building and be passionate about leading change and implementing sustainable practices that continue to enable a high performing, outcome-focused team. A developer of people, the Director will have the ability to coach, mentor and empower the Surgical Services frontline leaders. He/she will be a visible leader, and an excellent communicator that effectively models Osler’s corporate and program vision, mission, values and strategy to their managers and staff.
Critical Success Factors
A full position profile is available upon request
Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below:
Lead Partner: Collin MacLeod
Phone number: 416-928-4534
Research Consultant: Jill Renton
Phone number: 416-928-4535
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