Chief Administrative Officer - St. Joseph’s Health System

  • Promeus
  • Sep 08, 2020
Full time Administrator Executive

Job Description


Chief Administrative Officer

St. Joseph’s Health System (SJHS) are leaders in integrated care and one of the largest corporations in Canada devoted to delivering integrated care across the continuum. A history dating back to 1852, the Sisters of St. Joseph’s mission shapes and informs SJHS’s unique culture, which is the hallmark of their service. The Sisters’ legacy lives through each one of SJHS’s physicians, staff, researchers, learners, donors, and volunteers. The System encompasses five cities, with over fifteen thousand staff serving a population of over 2 million.

Comprised of 6 members across the continuum of care as well as supporting a long term collaboration agreement with Niagara health, the health service delivery organizations are known for genuine compassion and caring, both locally and around the world. Each of the organizations offer services according to their strengths, from acute care, long-term care, and community care, to rehabilitation, hospice, community outreach, and mental health. SJHS is a sought-after leader in the delivery of integrated care, which is transforming patient care and outcomes. For more information about SJHS, please visit

The Position

In this newly created role, the Chief Administrative Officer (CAO) will be accountable for managing and continuously improving services that support the mission of SJHS, working towards enhancing and operationalizing the mission in all aspects of their leadership. Reporting to the President and CEO, the new CAO will be an influential member of the System Leadership Team and will provide operational leadership for a wide variety of administrative, fiscal, operational, and enabling functions to ensure the delivery of high value, high quality deliverables to support a system-wide, integrated approach to healthcare. The CAO will have operational oversight, at the System level, over Community Partnerships and Transformation, Public Affairs, Spiritual Care, and Group Purchasing. Strategically, at the System level, the role will have impact and influence over Human Resources, Quality, Finance, Eldercare, International Outreach, and the Centre for Integrated Solutions, ensuring true system performance, standards of best practice, and an exceptional patient care experience.

Inherent in the role will be the ability to build out system capacity by leading and facilitating the optimization of integration across all system entities and partners consistent with a best practice approach to health service delivery across the continuum of care. With a vision to establish a model for “accountable care” at the System level, the CAO will be instrumental in developing the strategy for the System and executing on its key milestones. Working in close collaboration with the Presidents across the System, the CAO will continue to enhance internal business processes and further develop and build relationships with a range of internal and external stakeholders. Additionally, as the Corporate Secretary, the CAO will act as a key resource to the SJHS Governance Committee and Board by informing governance best practices and performance standards across the System. In support of the Research and Academic mandate, the CAO will continue to support the development and implementation of a research vision, while building capacity for applied innovation.

Key leadership initiatives for the new CAO will be to:

  • Lead the pursuit of ongoing operational excellence to advance the System towards improved integration across the continuum of care.
  • Provide strategic and operational leadership regarding business opportunities and challenges, projected population health forecasts and government funding changes, business planning, digital health, and risk management initiatives.
  • Continue to build internal and external leadership and relationship capacity with a range of stakeholders (community, government, academia etc.).
  • Launch various corporate initiatives that internalize quality benchmarks, key performance indicators, reinforce best governance practices, and improve operational capacity.
  • Actively cultivate a network of partnerships to advance the strategic aims of the organization.



The successful candidate will have 7-10 years of progressive leadership experience in a large multi-site healthcare organization and/or a similarly complex environment/sector. In addition to possessing a graduate degree, the ideal candidate will be a passionate, visionary, and courageous healthcare leader that excels by building relationships, promoting collaboration, managing change, and seeking out innovative solutions. The successful candidate will have accomplishments that include strong fiscal and operational accountability in a similarly complex organization, as well as a commitment to leveraging the System to foster integration and systems thinking. With a focus on proactively seeking out strategic initiatives, business development opportunities, new forms of collaboration and driving complex solutions through influencing, consulting, and negotiating, the new CAO will have an exceptional combination of leadership ability, a demonstrated track record of achievement, and a strong commitment to innovation and ongoing process improvement. 

To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman, at

Job Category



Hamilton, ON