Director of Quality, Patient Experience & Clinical Support

  • Sault Area Hospital (SAH)
  • May 11, 2020
Full time Director

Job Description

Non Union

JOB POSTING #: 230-280-2020 

POSITION: Director of Quality, Patient Experience & Clinical Support

RATE: $114,036 – $140,263, annually

Located in beautiful Sault Ste Marie, Ontario, at the heart of the Great Lakes, Sault Area Hospital (SAH) is a 300-bed hospital and approximately $200 m operating budget. SAH provides primary, secondary and tertiary hospital services for the residents of Sault Ste Marie and the surrounding Algoma District. We are guided by our organizational vision, mission and values of integrity, compassion, collaboration and partnership, accountability, respect and excellence.

 Reporting to the Vice President, Quality and Medical Affairs and working in partnership with the Chief of Staff, we are looking for a dynamic thought leader to join our team and be accountable for the direction, coordination, and leadership of the Quality, Patient Experience & Clinical Support portfolio. The portfolio has diverse functions, including leadership of the quality portfolio (patient experience, emergency preparedness, clinical risk & medico-legal services, accreditation and infection prevention & control), and leadership of the laboratory medicine, medical imaging and pharmacy portfolios. The position requires collaboration with physician leaders, interprofessional teams and is accountable for achieving optimum standards of service, care and value to our patients and communities in a manner consistent with Sault Area Hospital’s mission, vision and values. 

 You are a proven innovator who is future-focused and embraces and executes solutions efficiently and effectively; you are passionate about change and innovation.  With excellent communication skills and experience in building strong partnerships, you have a demonstrated ability of achieving results through collaboration, impact and influence, organizational awareness, and a service and quality orientation. You effectively lead through developing others, holding self and others accountable, and your visionary leadership. You have a demonstrated ability to think critically through your strategic orientation and business acumen. You have a strong sense of personal effectiveness as established through your interpersonal sensitivity and leadership presence.

 You have experience, at least 7-10 years, in a leadership position in healthcare.  You have a degree, and ideally a higher degree, a solid understanding of business planning processes and business metrics, understanding and experience of the working relationship between physicians and hospitals in Canada, and a thorough understanding of people engagement strategies, as well as effective HR practices and policies.

 Join a team of health care professionals committed to excellence in the delivery of patient-focused care.

To apply in confidence, please send a cover leter and your resume outlining how your knowledge, experience and personal attributes are a good fit with the requirements of this position and the organization by June 1, 2020 to:

Human Resources Recruitment
Sault Area Hospital
750 Great Northern Road
Sault Ste. Marie  ON  P6B 0A8
Online :

Sault Area Hospital is an equal opportunity employer. We thank all applicants; however only those selected for an interview will be contacted.

Job Category



Sault Ste. Marie, ON