PATIENT SERVICES MANAGER
Full-time Management (Non Union)
Erie St. Clair Region (Chatham-Kent, Sarnia-Lambton or Windsor-Essex Sites)
The Erie St. Clair Local Health Integration Networks (LHIN) is responsible for overseeing the delivery of home care services in the region.
The Erie St. Clair LHIN has a need for a Patient Services Manager as described below. The Erie St. Clair LHIN is committed to providing healthcare in a manner that supports patient and family centered care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety frameworks and participates in quality initiatives, gathering and analyzing information as required with a focus on the Heath Quality Ontario’s 6 quality dimensions. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The position may be located at any three of our sites (Chatham, Sarnia or Windsor) within the ESC LHIN and will be supporting home and community care deliverables in collaboration with our hospital partners. The Patient Services Manager may be required to work virtually and in office based on the needs of the organization. Travel is required between the sites of the ESC LHIN.
LHIN 013/20 Patient Services Manager
STARTING DATE: As soon as possible
POSITION STATUS: Permanent Full-Time
HOURS OF WORK: 37.5 hours per week (Flexible hours)
SALARY RANGE: Commensurate with qualifications and experience
Reporting to the Director, Home and Community Care, the Patient Services Manager is responsible for the quality of patient services carried out through the supervision of care coordinators, planning and implementation of organizational initiatives, supporting quality improvement measures and promoting a focus on patient centered care. Other areas of responsibility include staff development and mentorship, program development and leadership, and ensuring effective and consistent application of policies and procedures in all of the three site locations. The Patient Services Manager will represent the ESC LHIN at various committees, meetings and events; will foster and develop relationships to promote the ESC LHIN within these communities, nurture intra-agency relationships and integration activities to promote an environment of collaboration, innovation, and the advancement of patient services and organizational endeavors.
NATURE AND SCOPE:
Please submit your cover letter and resume no later than 4:30 PM, May 18, 2020.
Please include the reference “LHIN 013/20 Patient Services Manager” and indicate your preferred site.
By submitting an application, applicants are consenting to the sharing of their personal information with individuals from the ESC LHIN who are participating in the selection process.
The Erie St. Clair LHIN is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.