Clinical Coordinator, Napanee Area Community Health Centre

  • Kingston Community Health Centres
  • Mar 16, 2020
Full time Coordinator

Job Description

Title: Clinical Coordinator, Napanee Area Community Health Centre

Reports to: Director, Regional Services and Partnerships

Position Type: Permanent, Full Time (37.5 hours/week)

Location: Napanee

Start Date: Immediately

Salary: $66,378.00 - $76,128.00 per year

Position Summary   

The Clinical Coordinator is responsible for coordinating day-to-day operations and supervising most staff within portfolio. This includes: coordinating programs and services; scheduling; reinforcing safety and policy compliance; quality improvement initiatives; and ensuring excellent client service. They work collaboratively with multidisciplinary teams and external partners to meet community needs. The Clinical Coordinator works closely with the Director to support the full spectrum of programming and service delivery within portfolio, including achievement of operational and strategic plans. 
*This position description is currently under review to incorporate core competencies. Final position description will be provided to the successful candidate when available.

Key Responsibilities Detailed Responsibilities

Program Coordination

  • Responsible for staff scheduling, including physician on-call schedules, as required. Approve time off requests. Review and approve time sheets and expense claims;
  • Assist with strategic and operational planning, implementation of goals;
  • Support implementation of quality improvement initiatives & research activities;
  • Monitor select operational budget lines and resource usage for optimal program delivery. Purchases supplies per finance policies;
  • Assist with developing program plans, funding requests, reporting, and program implementation;
  • Monitor and coordinate a variety of activities to successfully meet operational and strategic plan within portfolio;

Team Leadership and Supervision 

  • Supervise all staff within portfolio except for nurse practitioners, pharmacists, and physicians. Meeting regularly with staff with a focus on development and supporting excellent performance and conduct performance evaluations;
  • With the Director’s guidance, assist in coaching and motivating staff;
  • Leads the recruitment, hiring process, orientation, and training of new employees, as delegated by Director and in compliance with KCHC policies.
  • Ensure staff comply with all relevant policies and procedures;
  • Provide internal opportunities for staff in-service training and team building;
  • Organize and lead regular team meetings and in conjunction with Director;
  • Organize case conferences and working groups as needed to support client care and clinic efficiency;
  • Ensure communications with staff are timely and effective in supporting operational goals;
  • Organize resident, observership and student placement schedules;
  • Address client complaints and concerns;

Data Analysis and  Evaluation 

  • Ensure relevant data is gathered, tracking key performance targets/ productivity; maintain records and statistical/recurring reports; Draft reports as needed for review by Director;
  • Make recommendations to Director that support programs/services which are client centred, integrated, evidence-based and consistent with best practices;
  • Demonstrate appropriate attention to detail and strong time management skills;
  • Administrative tasks 
  • On-site lead for coordinating resolution to facilities and security issues;
  • Acts as a local expert/resource related to the electronic medical record (EMR), including EMR transitions over time and telemedicine network connections;
  • Supports communication activities for clients, community, and staff in portfolio;
  • Provide administrative support/coverage as needed;

Relationship Building 

  • Act as a direct liaison with community and program partners and groups, funders, and other organizations to assist in relationship development, collaboration, resolving issues or challenges in a timely and professional manner to help achieve goals;
  • Establish effective relationships and collaborative arrangements with other KCHC programs; participate in various internal meetings and committees involving staff, volunteers, students, and/or clients;

Demonstrating KCHC Core Competencies 

  • Support the mission, vision and culture of KCHC and shares the values outlined in the AOHC Models of Health and Wellbeing.Advocate for community issues and needs consistent with KCHC’s mandate;
  • Demonstrate overall accountability for personal and portfolio goals, including a commitment to quality improvement;
  • Support a client and community focus by making clients and their needs a primary focus of one’s actions, developing and sustaining productive relationships, and responding to client and community needs;
  • Collaborate with others and promote a positive work environment in all aspects of work
  • Foster integration and partnerships; Engage in continuous learning by actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities for self and others, and apply newly gained knowledge and skill on the job;
  • On occasion, perform other temporary duties as required;

Organizational Responsibilities

  • Complies with all relevant legislation and KCHC policies, including privacy laws;
  • Supports consistent application and development of KCHC policies and procedures;
  • Supports KCHC’s student and volunteer placement programs;
  • Promotes awareness of and participation in KCHC activities;
  • Demonstrated commitment to continuous learning and quality improvement.

Basic Education and Experience Requirements

  • Undergraduate degree in relevant discipline, or combination of education and extensive related experience; 
  • 3+ years’ program/clinic coordination experience with progressive responsibility in a community or health setting, including scheduling and supervision of staff, day to day clinic/program operations, and budgeting (monitoring and purchasing);
  • Experience in program development, implementation, monitoring, and evaluation;
  • Licensure as a Registered Nurse is an asset.
  • Formal training or demonstrated experience using quality improvement techniques is an asset.

Knowledge, Skills and Abilities

  • Evidence of high levels of organization, time management and communication skills, (oral and written, for a variety of audiences);
  • Ability to work cooperatively and problem solve using effective negotiation and people management skills in a team based environment;
  • Proficiency in the use of computers and relevant software applications, including EMR (PS Suite and Nightingale on Demand an asset), Word, and Intermediate Excel skills;
  • Strong planning skills. Ability to develop and achieve measurable improvements/ outcomes on a project basis;
  • Ability to work in a fast paced environment requiring on-going priority setting, multi-tasking situations and frequent interruptions;
  • Awareness of, and ability to support, provincial and federal privacy regulations;
  • Demonstrated ability to attend work on a regular basis and meet the physical demands of the position;


  • Organizational Competencies: Accountability, Client Focus, Collaboration, Continuous Learning
  • Position Competencies: Attention to Detail, Coaching, Communication, Conflict Resolution, Data Collection & Analysis, Planning & Organizing, Relationship Building, Teamwork, Time Management

Other Requirements

  • This position requires occasional evening and weekend work;
  • Current and satisfactory Criminal and Vulnerable Persons Check;
  • French or other language skills are an asset.

Application Instructions 

  • Please include a cover letter clearly outlining how your skills and experiences correspond with the specific job qualifications along with your resume.
  • Save all documents as a single PDF file using your own name (Last, First).
  • Email to citing reference “2020-02-KCHC” in the subject line.
  • Applications must be submitted to Human Resources by Friday, March 27, 2020.As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession.

All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees.

If you require an accommodation to fully participate in the hiring process, please notify Human Resources.

KCHC is a proud Living Wage employer!

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4


Job Category



Napanee, ON