Clinical Services Manager, Medicine and Palliative Care Services - William Osler Health System

  • LHH Knightsbridge
  • Feb 03, 2020
Full time Manager

Job Description

Client Organization: William Osler Health System

Position Title: Clinical Services Manager, Medicine and Palliative Care Services

Reports to: Director, Medicine, Critical Care and Respiratory Services


William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario. 

With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.

At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, for the ninth time, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers for exceptional workplace diversity and inclusiveness programs.

Osler and its many community partners have formally been announced as the Brampton/ Etobicoke Area Ontario Health Team (OHT). This exciting development positions Osler to take the lead, regionally and provincially, in setting the bar for a new way of organizing and delivering care. In anticipation of continual growth in the communities served by Osler, capital expansion plans are also underway.


This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation. 

Reporting directly to the Director, Medicine, Critical Care and Respiratory Therapy Services the Clinical Services Manager is a key member of the Medicine program’s leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members, the Clinical Services Manager is responsible for three service areas within the Medicine program: General Medicine inpatient unit, Medicine and Palliative Care inpatient unit and Blood Collection Services at Etobicoke General Hospital site. With a focus on quality and experience, the Clinical Services Manager will have overall accountability for ensuring that patient care is provided safely and competently, and that human, fiscal and material resources are managed effectively.


The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience. We are looking for a critical thinking leader that has a strong business acumen, supports innovation and has an appetite for data and analytics to support strategic priorities.

In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrates our values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.

Leadership Responsibilities:

  • Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
  • Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
  • Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services.
  • Works collaboratively with the Clinical Educator, Resource Nurse, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance.
  • Monitors and works to improve patient, family and staff engagement results in collaboration with relevant partners.
  • Fosters an engaged, high-performing workforce, seeking and implementing opportunities for improvement.
  • Promotes a collaborative and respectful professional practice environment and fosters an interdisciplinary approach to safe patient care and a positive care experience.
  • Hires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
  • Develops, monitors, controls and evaluates budgets and staffing plans, with support from business and financial partners.
  • Develops processes for selecting, evaluating and maintaining material / equipment needed for delivering and enhancing patient care.
  • Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas.
  • Facilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriate. 


  • Health Discipline Professional designation
  • Undergraduate Degree required, Master’s Degree preferred
  • Minimum of five (5) years recent managerial experience
  • Familiarity with Medicine or Palliative Care services within an acute care environment considered an asset
  • Demonstrated ability to establish and foster strong and positive partnerships
  • Demonstrated leadership, planning and project management skills
  • Strong problem solving and change management skills
  • Effective verbal and written communication skills
  • Highly motivated team player
  • Established reputation as a consultative, collaborative leader
  • Evidence of collaboration across multiple disciplines / divisions / programs / services
  • Ability to travel between campuses
  • A combination of experience and academic qualifications will be considered



Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below: 

Lead Partner : Collin MacLeod

Phone number: 416-928-4534



Research Consultant: Matt Dyck

Phone number: 416-640-4315



Brampton, ON