Director, Strategic and Transformation

  • University Health Network
  • Jan 29, 2020
Full time Director

Job Description

Posting #854508

Position: Director, Strategic and Transformation 

Site: Toronto General Hospital (LuCliffe)

Department: Critical Care Services Ontario

Reports to: Executive Director

Hours: 37.5 hours per week

Salary: $102,310 to $127,888 per annum

Status: Permanent Full-Time

University Health Network (UHN) is looking for an experienced professional to fill the key role of Director, Strategic and System Transformation in our Critical Care Services Ontario Department.

The Energy of the City. The Rewards of a Great Career.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.

Critical Care Services Ontario (CCSO) is responsible for the overall program implementation of provincial initiatives of the Critical Care Strategy. Critical Care Services Ontario collaborates with critical care health care providers, physicians, clinicians, patients and families, hospitals, Ministry of Health, Regions and Local Health Integration Networks, Critical, Ontario Health, academic institutions and other health system partners. Our goals are to:

  • ensure broad stakeholder engagement including patients and families
  • develop quality and performance metrics and system improvement initiatives
  • implement of evidence-based policy and capacity planning
  • facilitates successful program enhancements requiring provincial coordination
  • promote system-level accessibility and accountability

Reporting to the Executive Director, Strategic Developments, University Health Network and working collaboratively with Ministry of Health, the Director – Strategy and System Transformation, has an overall strategic and operational responsibility for Critical Care Services Ontario. 

The critical care system in Ontario is comprised of 111 hospital sites, 260 critical care units including adult, pediatric and neonatal intensive care, 2979 critical care beds and 50 critical care response teams. In addition, CCSO provides provincial planning and system performance related to Neurosurgery, Burns and Trauma programs, Life or Limb and Repatriation initiatives, Nursing Critical Care workforce planning and other special project work as requested by MOH.


Strategic Vision and Leadership

  • Collaborate with MOH and system partners to implement Ontario’s Critical Care Plan
  • Provide leadership to ongoing strategic planning processes and implement new strategic initiatives.
  • Establish effective engagement and decision-making processes that will enable CCSO and the critical care system to achieve its long-term and short-term goals.
  • Cultivate a strong and transparent working relationship with system partners and MOH, and ensure open communication about the measurement of financial, programmatic and system performance against stated milestones and goals.
  • Build a diverse and inclusive stakeholder advisory committee structure that is highly engaged and willing to leverage system resources to attain system goals.
  • Ensure that the budget, staff, priorities and deliverables of CCSO align with the Ministry of Health’s core mission, mandate and priorities.

System Development

  • Formulate and execute comprehensive development, branding and communication strategies that will ensure consistency across Ontario in delivering on a knowledge translation strategy.
  • Facilitate collaboration and strengthen communication across hospitals, LHIN Regions, Ministry, Ontario Health and other provincial agencies, partner organizations and clinicians.
  • Develop and implement provincial initiatives through new and existing partnerships.

Strengthening Operations

  • Provide inspirational leadership to CCSO staff and system partners, and ensure the continued development and management of a professional and efficient organization
  • Support and motivates staff to perform their best.
  • Ensure the delivery of high-quality services while managing for current and future growth
  • Oversee the financial management of CCSO including developing long and short-range financial plans, monitoring the budget and ensuring sound financial controls are in place
  • Set financial priorities accurately to ensure CCSO is operating in a manner that meets the needs of the MOH, and UHN as contract manager.
  • Create and promote a positive, multicultural work environment that supports consistency in operational methods and data collection needs


  • Minimum of MBA, MPA or related advanced degree
  • Professional training in a healthcare discipline preferred
  • Minimum of 10-15 years of management, including senior leadership experience in health care
  • A financially savvy and politically astute leader with the ability to set clear priorities, delegate, and guide investment in people and systems
  • Has keen quality improvement, analytic, organization and system level problem-solving skills which support and enable sound decision making
  • Excellent coalition building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders; a persuasive negotiator able to achieve consensus amongst differing opinions
  • Outstanding presentation and communication skills with experience and enthusiasm to be an outgoing spokesperson and relationship builder
  • Strong commitment to the professional development of staff; successful track record of recruiting and retaining a diverse team

If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.

POSTED DATE: January 29, 2020 CLOSING DATE: February 12, 2020

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

Job Category



Toronto, ON