Ontario’s Patient Ombudsman - Ministry of Health

  • c/o Odgers Berndtson
  • Jan 14, 2020
Full time Patient Relations

Job Description

Ontario’s Patient Ombudsman

As Ontario’s Patient Ombudsman, you will have a vital and visible role in support of patients and their caregivers in the health care system. You will act passionately and independently on behalf of patients, former patients, and caregivers who feel they have exhausted their options in the resolution of complaints about their care or health care experience with the services provided by public hospitals, long-term care homes, or in relation to home and community care or placement services.

This role reflects the province’s commitment to enhancing transparency and accountability by improving complaints management processes across the health care system and focusing even more attention on the patient experience.   

The vast majority of complaints about health care quality in Ontario are resolved through existing processes. As Patient Ombudsman, you will assist patients who have not had their concerns resolved to their satisfaction through existing complaint mechanisms.

Your legislated mandate revolves around four central responsibilities. One, you’ll work with patients, residents, clients – as well as their caregivers – and health sector organizations to find a resolution to unresolved complaints about their health care experience at a hospital, long-term care home or in relation to home and community care and placement services. Two, you will be able to investigate a health sector organization in response to a complaint, or on your own initiative. Three, you may make recommendations to a health sector organization that is the subject of an investigation, following the conclusion of that investigation. And four, you will make reports to the Minister of Health and the Minister of Long-Term Care on your activities and recommendations annually, providing reports to Ontario Health as appropriate.

The successful candidate will be an extraordinary listener and communicator, adept at dispute resolution and collaboration, and a proven leader of change and people. Resolute in the pursuit of a goal, you will add energy, integrity and compassion to this important position. Proficiency in French is an asset.

To explore this opportunity further, please contact Penny Mirams at Penny.Mirams@odgersberndtson.com, or Nancy Lismer at Nancy Lismer@odgersberndtson.com. You can also submit your resume online in complete confidence at https://www.odgersberndtson.com/en/careers/16328

Our client is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by both Odgers Berndtson and our client throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Job Category

Patient Relations


Toronto ON