Patient Care Manager II - Complex Malignant Hematology

  • Sunnybrook Health Sciences Centre
  • Jan 08, 2020
Full time Manager

Job Description

Job Requisition Number: 193160

Division: Complex Malignant Hematology – Inpatient/Outpatient Unit

Location: Toronto

Address(es): 2075 Bayview Ave

Affiliation: Non-Union:

# of Vacancies: 1

Vacancy Type: Regular Full-time

Salary/wage range $: $51.533 - $65.835/hr

Work Details (Days/hours): Monday - Friday, some flexibility required

Existing or New: Existing

Summary of Duties

Reporting to the Operations Director for the Odette Cancer Program, the Patient Care Manager II will assume the responsibility for promoting and maintaining a supportive environment for patients, families and staff, providing leadership and facilitating staff and team development on the Malignant hematology inpatient unit and the ambulatory outpatient unit.

The Patient Care Manager II will be primarily responsible for ensuring the provision of patient care is consistent with the goals, objectives and standards of the program. The Patient Care Manager will facilitate and champion problem solving and decision making by the patient care team; monitor and analyze the results of quality measurements and recommend solutions/changes to improve patient care; co-ordinate the day-to-day utilization of and strategic planning for human and material resources to achieve the program’s goals and function; monitor attendance and performance of team members in achieving the standards of practice and manage performance reviews; achieve the program’s financial targets by monitoring unit-based expenses.

The successful incumbent is also accountable for ensuring that patient care requirements are met with appropriate competence and delivery, and that patient care issues, problems and concerns are resolved.  The Patient Care Manager works in collaboration with Hematology Oncology Leads and medical staff to ensure that quality improvements are achieved.


  • Masters Degree in Clinical/Health Sciences or Management preferred.
  • Bachelor’s Degree required
  • CNO Certificate of Competence
  • Minimum of 3 years Acute Care Experience
  • Minimum of 2-3 years management experience in a Healthcare
  • Effective planning, organizational, interpersonal, and communication skills
  • Works effectively and demonstrated composure under pressure and to the ability to meet multiple and competing deadlines
  • Demonstrates the ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
  • Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards, Occupational Health & Safety Act)
  • Demonstrated success in establishing, leading and maintaining positive change and continuous quality improvement
  • Demonstrated ability to plan, organize, set and accomplish goals and objectives in a complex fast paced environment.
  • Proven leadership, coaching, team building, conflict resolution and decision–making skills
  • Working knowledge of computers (i.e. MS Word, Outlook, etc)
  • Additional Asset would be experience working with a Complex Hematology Patients
  • Additional asset experience in a ambulatory care/ urgent care setting

Job Category

Patient Care Manager


Toronto, ON