Chief Talent Officer - CHEO - Children’s Hospital of Eastern Ontario

  • Amrop Knightsbridge
  • Nov 14, 2019
Full time Human Resources

Job Description



Organization: CHEO - Children’s Hospital of Eastern Ontario

Position Title: Chief Talent Officer

Reports to: Senior Vice President, Corporate Services

Location: Ottawa , Ontario


CHEO is redefining what it means to be a hospital. Dedicated to the best life for every child and youth, CHEO is a global leader in pediatric health care and research and is committed to partnering with families, children and youth, and the community to provide care – where, when and how it’s needed. 

CHEO is:

CHEO is at the forefront of integrating health care services for kids and families. Regionally, CHEO partners with families and providers to build a more connected health care system through joint program delivery and planning. Provincially, CHEO is a co-founder of the Kids Health Alliance, a network of partners working to create a standardized and coordinated approach to pediatric health care. CHEO also plays a leading role in numerous provincial pediatric entities and is home base for several provincial programs that support kids, families, health care providers and other organizations. 

CHEO’s team includes:

  • 3,200 health professionals including doctors, nurses, and allied health professionals
  • 250 researchers
  • 700 volunteers
  • 2,300 trainees across all health disciplines

Every year, CHEO has more than:

  • 6,700 admissions
  • 7,700 surgeries
  • 75,000 visits to the Emergency Department
  • 180,000 visits to outpatient clinics

Every year, CHEO helps more than:

  • 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario
  • 14,000 children in specialized programs in child development and rehabilitation and community services
  • 5,000 school-aged students receive rehabilitation services across the region in community schools 

Comprised of organizations originally founded in 1951 and in 1974, CHEO has grown to become the Champlain region’s second-largest health care organization. Its principal funders are the people of Ontario through their provincial government’s ministries of Health, Children, Community and Social Services, and Education. Services are also made possible by funding from the governments of Quebec, Nunavut and the City of Ottawa — as well as by generous donors in the community. CHEO hosts a number of provincial programs including Better Outcomes Registry & Network Ontario, Newborn Screening Ontario, and Ontario Centre of Excellence for Child and Youth Mental Health. CHEO has satellite services located throughout Eastern Ontario, and partners with organizations in Nunavut, Northern Ontario and western Quebec, as well as throughout eastern Ontario.


CHEO continues to evolve and progress its vision into the future as it faces new challenges and takes advantage of new opportunities to build an exceptional patient experience and better connect care for the patients and families served. CHEO has prioritized a number of backbone initiatives that will underpin this work, including the deployment of an integrated electronic health record, the roll out of Lean processes to drive continuous improvement and a refresh of its talent management strategy. Patient satisfaction surveys have several times identified CHEO as the best place for pediatric care in Ontario and Forbes Magazine has twice named the organization as the best place to work in Canadian healthcare. 

Within this context, the newly-created role of Chief Talent Officer (CTO) is the senior human resources leader for CHEO and will develop and enact a vision and plan for talent that fosters a continuous-improvement culture, seeks to empower staff and physicians to excel, and that values people, patients and their families. Reporting to the Senior Vice President, Corporate Services, the CTO will be part of the senior management team and will work closely with the CEO, other executives and leaders throughout the organization to ensure the close alignment of people and corporate strategies across all of CHEO. 

Consolidating all of the people functions into one department, the CTO will oversee a team of approximately 18 FTEs through the Manager of Human Resources, the Manager of Organizational Development and Learning, and the Manager of Labour Relations.

In leading by example, the incumbent will focus on the following key priorities:

  • Quickly learn the unique environment and business of integrated pediatric care.
  • Be a business partner with an active stake in strategic decision-making while providing pragmatic evaluation of strategies/projects/programs and associated risks.
  • Develop and implement a comprehensive people plan to support CHEO’s objective of recruiting, developing, retaining and engaging the skills and health human resources required today and into the future.
  • Lead the adoption of best-practice, continuous quality improvement processes in one’s own portfolio, and champion ongoing modernization and automation of HR processes, ensuring optimal balance of service and efficiency.
  • Participate as the HR team lead for CHEO’s new ERP system.
  • Review, update and implement HR policies to ensure consistency, efficacy and alignment.
  • Continue to build strong union relations and develop labour strategy.
  • Provide advice and guidance to leaders to build leadership capacity across the organization and in support of their roles as managers.
  • Establish and nurture strong relationships – internal and external.
  • Continue to build the capability of the team.

For the individual who is passionate about and inspired by CHEO’s journey to date and future plans, this is a wonderful opportunity to be at the forefront of the evolution of pediatric care in the province and nationally. 


Success in this role will require a combination of generalist human resource and talent management experience, leadership acumen, championship of change, and results achievement inclusive of the following:

  • Strong strategic advisory, negotiating and problem-solving capability, irrespective of sector experience; operates as a partner to senior management, providing professional advice and counsel with ability to develop and connect strategy to operations.
  • Exceptional interpersonal and engagement skills; adept at forging and maintaining relationships, internal and external.
  • Balances collaboration, collegiality and collective problem-solving with timely decision-making.
  • Brings relevant labour relations experience and knowledge.
  • An experienced people manager and team builder who can shape, mentor and coach teams to strong performance.
  • Commitment to continuous improvement.
  • Friendly and engaging.
  • Calm, composed, unruffled.
  • Strong team player.
  • Capacity in both official languages is an asset. 


Should you have any questions regarding this exciting and challenging opportunity, please contact:

Chris Sawyer, Partner 
1 416 640-4312

Collin MacLeod, Partner
1 416 928 4534

Sylvie Malo, Associate Research Consultant
1 514 323 2797

About Amrop Knightsbridge

Amrop Knightsbridge is a leading executive search firm with offices across Canada and partner offices around the globe. Amrop Knightsbridge is an integral part of LHH Knightsbridge, a human capital management organization comprising teams of specialists with an integrated perspective across recruitment, leadership and organizational development, learning, and career and workforce management. Solutions are customized to fully meet client specific needs, maximizing investments in people and achieving optimal organizational and business productivity and performance.

Job Category

Chief, Human Resources


Ottawa, ON