Position Summary (14-18 month contract)
Responsible for fostering a culture of quality improvement by leading approved initiatives and building organizational capacity to consistently apply business process management and quality improvement practices to organizational standards. Investigates and analyzes business issues, identifies root causes, and recommends solutions to drive measurable improvement. Provides coaching and mentoring on business process management and quality improvement methodology to business areas as required. Contributes to the development of organizational standards and oversight mechanisms for business process management and quality improvement. Facilitates collaboration between business areas to understand and improve end-to-end system performance.
What you’ll do at OCP
Contributes to the development of organizational standards and oversight mechanisms for business process management and quality improvement
Develops and implements tools, guidelines, and reporting mechanisms to monitor quality and risk across improvement initiatives
Works collaboratively with internal stakeholders to build expertise in business process management and quality improvement
Supports the development of key performance indicators and performance measures by clarifying key processes, inputs, outputs, and data.
Determine root causes and recommend solutions to maximize the benefits of improvement initiatives.
Clarifies, validates and documents operational requirements using a variety of tools and techniques including surveys, focus groups, job shadowing, and performance analytics as appropriate.
Gathers and analyses qualitative and quantitative information; prepares evidence-informed reports and recommendations
Identifies risks and inter-dependencies in QI initiatives, plans for contingencies.
Guides teams to define and document clear aims, measures, and tests of change
Guides teams to clarify, streamline, standardize and document their business processes and operating standards
Instructs and trains department teams on the application of quality improvement methodologies to support the development of skills and knowledge, and sustain a culture of quality improvement.
Identifies and implements relevant methodologies to optimize efficiency, productivity and improved responsiveness to internal stakeholder requirements.
Assesses and documents improvement opportunities, develop and implement solutions.
Collaboratively identifies opportunities for change; analyse, model, and prioritize improvement ideas.
What we’re looking for
Superior investigation, analytical, and problem solving skills
Ability to identify trends, inter-dependencies, risks, root causes and solutions
In depth knowledge of business process management and quality improvement frameworks, criteria, methods and tools
Proven ability to apply a disciplined and structured approach to initiative planning, data collection, evaluation and analysis, identification and prioritization of improvement opportunities, and testing/implementation of solutions
Ability to document user requirements for consideration of technological improvements/enhancements
Strong communication skills - ability to engage stakeholders to extract a clear understanding of requirements for program performance
Proven ability to understand the human elements of change and build change management strategies that foster engagement and empowerment
Excellent interpersonal skills; ability to build effective working relationships at all levels of the organization and build consensus at all levels
Group facilitation skills, and experience instructing and mentoring
Ability to manage conflicts, and lead stakeholders to agreed solutions
Excellent written and verbal communication skills. Proven ability to draft clear reports, memos, and recommendations.
Ability to effectively and independently manage competing priorities with minimal supervision
Excellent judgement and discretion
Ability to lead and/or collaborate as appropriate
High degree of emotional intelligence
Strong customer service focus with all stakeholders
Develops and implements detailed quality improvement plans that clarify roles, accountabilities, objectives, resources, communication and change management strategies, risks, and priorities.
Monitors and regularly reports on progress, elevating issues to senior management where required
Supports integrated organizational planning and alignment
Skilled in modeling the impact of process changes, using process simulation software such as SIMUL8
Advanced skills with Microsoft Office Applications, MS Project tools, Visio, relational databases, and data analytics
What experience we prefer
Post secondary degree in related field, or equivalent combination of education and experience
Degree or certificate in Business Process Management and/or Quality Improvement
Certification in Six Sigma, or other quality improvement methodology (IHI, LEAN) (preferred)
Degree or certificate in Project Management (preferred)
Business process management/ quality improvement experience in a regulatory setting is an asset
Minimum 4-7 years of demonstrated accomplishment in business process management and/or quality improvement, preferably in health care or other knowledge-based environment
Experience in coaching and mentoring teams to identify and implement process improvements
Why work for us?
We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to service and protect the public interest. In addition to ascertaining all registrant meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.
If you are interested in joining the College, please forward your cover letter and resume in confidence, by November 4 stating salary expectations.
OCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process. Applicants need to make their requirements known when contacted.
The Ontario College of Pharmacists (OCP), incorporated in 1871, is the registering and regulating body for the profession of pharmacy in Ontario. The College’s mandate is to serve and protect the public and hold Ontario’s pharmacists and pharmacy technicians accountable to the established legislation, standards of practice, code of ethics and policies and guidelines relevant to pharmacy practice. The College also ensures that pharmacies within the province meet certain standards for operation and are accredited by the College.