Director of Quality Improvement

  • Canadian Mental Health Association Ontario
  • Sep 04, 2019
Full time Director

Job Description

CMHA Ontario, is a provincial association, committed to improving services and support for individuals with mental illnesses and to the promotion of mental health in Ontario.

Director of Quality Improvement 

As a member of the Senior Executive Team, the Director of Quality Improvement oversees the development and operation of the province-wide QI and data capacity building initiative, the Excellence through Quality Improvement Project as well as supports provincial system planning and branch QI and data priorities. The Director of Quality Improvement will report to the Chief Executive Officer, attend CMHA Ontario board meetings and support the successful implementation of the organizations strategic plan. 

  • Oversees the development and operation of the Excellence through Quality Improvement Project (E-QIP) in partnership with Addictions and Mental Health Ontario (AMHO) and with the support of Health Quality Ontario and the Provincial System Support Program (PSSP) at CAMH.
  • Develops and leads the delivery of a QI and data project coaching model to community MH&A providers.
  • Oversees and provides direction for the E-QIP Advanced QI and Measurement Community of Practice and supports the development and piloting of quality-focused indicators across a network of MH&A providers within Ontario.
  • Supervises a team of QI and Data coaches situated across the province as well as the two E-QIP Program Managers in conjunction with co-lead Addictions Mental Health Ontario.
  • Leads coaching and support for agencies who are working on QI projects
  • Supports the identification of QI indicators and initiation of data collection and use across the large CMHA and E-QIP networks.
  • Develops and delivers training content on a wide range of topics related to healthcare quality and data specifically within the MH&A sector.
  • Communicates regularly with funders, provide progress reports and informs on sector developments
  • Supports CMHA branches to actively participate in the development, review and adoption of HQO’s quality standards for MH&A care and effectively communicates, with HQO’s Clinical Improvement and Informatics division.
  • Leads the CMHA branch QI Leadership committee and coordinates pan-branch QI and indicator development and implementation efforts.
  • Provides leadership of and support for QI within the leaders/boards of organizations to support a culture shift in the community MHA sector towards one of continuous quality improvement. This includes developing and delivering board education and training pertaining to QI as well as coaching and advice.
  • Explores opportunities to connect MHA sector QI capacity building with other provincial, HQO or LHIN initiatives and communities of practice. The initiative will also seek to leverage and align with existing resources available to build capacity (e.g. IDEAS).
  • Supports the CMHA branch Clinical Leads to improve clinical care practices, spread innovation and plan networking and educational events.
  • Co-leads the evaluation and reporting of both E-QIP’s activities and the outcomes of QI projects supported by E-QIP.


Masters prepared in related discipline i.e. Health Quality, Health Science, Health Promotion. 5 years professional experience in developing and managing new programs/ services/ technologies. Innovative thinker with strong organizational, interpersonal and leadership skills. Strong critical thinking skills and willing to complete day to day work to ensure deliverables are met. Entrepreneurial aptitudes with experience implementing a new service or a start-up. Experience with non-profit or charitable sector; Demonstrate the ability to uncover opportunities for growth and funding. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy. Excellent project management skills. Ability to motivate and align diverse groups. Proficient with Microsoft Office and Microsoft 365.

We welcome and encourage applications from all individuals with relevant experience, people with disabilities, including people with lived experience of mental health and addictions issues and family members. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Category



Toronto, ON