Manager, Corporate & Internal Communications

  • Lakeridge Health
  • Aug 06, 2019
Full time Manager

Job Description


Title: Manager, Corporate and Internal Communications

Program: Strategic Communications

Status: Full Time; 8 hour days (subject to change)

Salary: $49.94 - $54.40 per hour

Location: All Sites

Posting #: UNEX - 1900001739

This position is open for all qualified applicants from August 2, 2019 and closing at 11:59pm on September 2, 2019.

About Us:

With five hospitals, four Emergency Departments, a residential treatment centre and more than a dozen community health care locations, Lakeridge Health (LH) is dedicated to providing the highest standard of care and best experience for patients and their families. Lakeridge Health is home to several regional specialty centres, including the R.S. McLaughlin Durham Regional Cancer Centre, Pinewood Centre for addictions and mental health, and The Shoulder Centre. Lakeridge Health's dedicated team of more than 5,400 employees, 760 physicians and 1,500 volunteers provide care to the more than 650,000 people living and working in Durham Region.

Position Description:

Reporting directly to the Senior Director, Strategic Communications, the Manager, Corporate and Internal Communications will have expert knowledge in developing internal communications strategies that inform, engage, motivate and inspire employees and build a culture of engagement. Working directly with the Senior Director, the Manager will ensure the integration and coordination of strategic internal communications programs and activities that support Lakeridge Health's Annual Business Plan and strategic objectives. Leveraging a strong background in strategic internal communications in complex, decentralized and fast-paced organizations, the successful candidate will act as a strategic advisor, and develop and execute on communications plans and initiatives in support of Lakeridge Health's strategic priorities. The candidate will also manage all internal communication channels. In addition to exemplary writing skills, the candidate must also possess superior strategic thinking skills, sound judgement and diplomacy to help navigate issues and effectively support the organization's senior leaders. The Manager will lead a small team of Communications Specialists.

The Ideal Candidate:

The ideal candidate is committed to the Lakeridge Health values: Inclusion, Compassion, Innovation, Teamwork, and Joy, and has the ability to demonstrate those positively and proactively with patients, the community and team members across Lakeridge Health in every day performance and interactions. In addition, the ideal candidate is a strategic, innovative, results-oriented and collaborative professional with strong leadership skills, and has had significant success in developing and executing on internal and corporate communications strategies. This position reports directly to the Senior Director, Strategic Communications.


" Develop and maintain a comprehensive, integrated internal communications plan in support of Lakeridge Health's strategic priorities including employee, physician and volunteer engagement and brand and reputation management, ensuring alignment with the organization's public relations and stakeholder engagement strategy.

" Develop and execute on strategic internal communications plans that support Lakeridge Health's strategic initiatives, including internal events, presentations, special project management, collateral and background materials, and other internal communications materials.

" Provide strategic communications counsel to the Senior Management Team and managers regarding the delivery of internal communications initiatives and/or programs.

" Manage Lakeridge Health's centralized internal communications calendar and oversee internal communications initiatives through project scoping, expectations management and timeline development.

" Oversee internal communications to ensure consistency across the organization in terms of key messages, alignment with Lakeridge Health's strategic priorities, brand, and the appropriate timing of delivery.

" Develop and manage all intranet and other digital related internal communications strategies.

" Develop and implement an internal communications protocol and guidelines to ensure consistency with the organization's visual identity and overall brand standards.

" Proactively identify potential internal issues and take action to avoid, mitigate and/or provide recommendation to manage the issue.


" Undergraduate degree in Communications, Journalism, Marketing or a related discipline.

" Five to seven years of progressive experience in developing and measuring the effectiveness of internal communications strategies in a complex and decentralized environment

" Experience working in health care

" Experience working in a hospital is an asset

" Highly strategic with the ability to prioritize, multi-task and work with singular focus and minimal direction.

" Outstanding and versatile written communications skills - creative and technical.

" Strong verbal and presentation abilities.

" Strong team player.

" High level of administrative skills, including strategic and critical thinking, planning, research, project management, special events planning and coordination, time management and problem-solving skills.

" Solid understanding of change management methodology and/or experience participating in initiatives requiring organizational change.

" Excellent presentation skills.

" Ability to manage multiple and complex demands simultaneously in a fast-paced environment.

" Client-focused with the ability to work with diverse individuals and groups (i.e. front-line staff, physicians, Senior Management Team, managers, volunteers, Foundation, Board of Directors)

" Ability to comprehend and translate medical and technical terminology into plain language.

" Demonstrates commitment to the organization's vision, mission and values.

" Ability to travel between sites as required. Vehicle is necessary.

" Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;

" Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area.

Job Category

Communications, Manager


Durham Region, ON