Clinical Services Manager

  • Niagara Health System
  • Jul 23, 2019
Full time Manager

Job Description

Clinical Services Manager

This full-time position – at our Greater Niagara General Site – would be a great career move for a self-directed, highly motivated and results-oriented clinical leader who consistently demonstrates an innovative, creative and collaborative management style.

At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving ambitious results.
In alignment with the Vision and Values of Niagara Health, we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision making.

Reporting to the Site Director for Medicine, the successful individual will be responsible for operational management of the medical in-patient, stroke and telemetry units. In this role, you will be accountable for the patient experience, day to day operations, patient flow, people management, fiscal stewardship, risk management and safety, and the provision of high quality care.

We are seeking a highly motivated, self-directed, results oriented leader who consistently has demonstrated an innovative, creative, and collaborative management style. Niagara Health engages in partnership with our patients, embracing a philosophy of Patient and Client Centred Care (PCCC). The successful candidate will foster an environment of clinical excellence, in alignment with the principles of PCCC.

To join our team as Clinical Services Manager, you must be an experienced and qualified Registered Nurse or other healthcare professional whose knowledge base and skill set include:

  • Current registration with the College of Nurses of Ontario or another Professional College.
  • Bachelor's degree in Nursing (master's degree, preferred).
  • Three (3) to five (5) years of proven managerial/leadership experience.
  • Dynamic interpersonal and leadership skills, including critical thinking, communication, responsiveness, conflict resolution, change management, people management, visionary thinking, customer service, and problem-solving.
  • Demonstrated results in aligning program goals with corporate strategy, and the corporate mission and values.
  • Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
  • Demonstrated commitment to an exceptional patient experience, including access, flow, quality and patient satisfaction.
  • Demonstrated ability to manage budgets, interpret data and utilize information in order to make effective financial decisions.
  • Experience in the analysis and utilization of data to drive continuous quality improvement.
  • Experience in the management of risk and safety for patients and staff.
  • Proven experience in building external and community partnerships.
  • Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies and procedures.
  • Project Management, Leadership, Healthcare Finance, LEAN or other related certification(s), an asset.
  • Demonstrated commitment to continuing education in the health or business sectors.

Discover a team environment of Extraordinary Caring – and great quality of life

At Niagara Health, the major provider of acute care in Canada’s Niagara Region, Extraordinary Caring is what our patients, their families, our volunteers, our teams and our community need and deserve. Caring is so much more than care. Both the physical and emotional part of caring is at the heart of our purpose. Every person. Every time.

As a multi-site hospital, providing a wide range of inpatient and outpatient clinics and services, including Emergency & Urgent Care, Centres of Excellence for Women and Babies and Mental Health, and regional cardiac and cancer programs, we offer a wide variety of practice settings and opportunities to carry out interesting and challenging work.

To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.

For more information on Niagara Health, visit To apply, please send your resume by Friday, August 9, 2019, to

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Niagara Health is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Only applicants selected for an interview will be contacted.

Job Category



Niagara Falls, ON