Promoting independent living through innovation and excellence. We lead by example and embrace change and accept new challenges. Our Supportive Housing (SH) Program provides 24-hour support services to adults with physical disabilities who require assistance with their activities of daily living to enable them to live independently. We are seeking an energetic and experienced leader for the permanent full-time position of:
Program Manager, Supportive Housing Program
With a clear focus on the client service experience and a proven track record in leading teams through change and inspiring service excellence.
You will provide leadership in service delivery and human resource management within Nucleus’ quality and risk management framework to achieve performance targets and lead a complement of approximately 50 unionized and non-unionized staff. You will manage the day-to-day operations of the SH program to maximize operational effectiveness within a client-centered model of service delivery and achieve the operational plan deliverables in alignment with our mission, vision, goals and values while ensuring adherence to policies and procedures. You will be responsible for managing the SH budget ($2.5 million); two sites and will support a workplace that embraces diversity, encourages team work, and complies with all applicable regulatory, legislative and funder requirements.
As the ideal candidate, you have completed a Bachelor’s degree in a health related field and have at least five (5) years of progressive operations management experience. You have a clear understanding and knowledge of delivering excellent service to people with physical disabilities. You bring a high level of emotional intelligence, operational expertise and leadership skills to continually foster a culture of safety, quality and customer service. You also:
Interested applicants should apply in writing, by submitting a cover letter and resume outlining your interest, qualifications and experience with contact information, referencing job # 048 to Email: email@example.com
Promoting independent living through independence and excellence, Nucleus leads by example, embraces change and accepts new challenges. We succeed by delivering quality service that exceed our consumers’ expectations. Our Programs provide daily mobile support services to seniors and adults with physical disabilities who require assistance with their activities of daily living to enable them to continue living in their own homes.