Manager, Outpatient Client Flow

  • Holland Bloorview Kids Rehabilitation Hospital
  • Jun 11, 2019
Full time Manager

Job Description

Reporting to the Senior Director, Ambulatory Care Services this Manager will provide leadership to the operations of Appointment Services, Registration, Interpreter Services and Clinic Coordination as well as provide daily support for departmental operational activities. The manager works closely with decision makers in other departments to recommend solutions for organizational-wide client appointments, clinic services, and registration and translation activities.

Key Responsibilties

  • Manages daily activities of the department
  • Interviews, selects and hires staff
  • Provides training to staff for the Meditech Admissions, Discharge, Transfer and Community Wide Scheduling Systems
  • Provides leadership in the use and maintenance of the above modules
  • Assists with the implementation of new Meditech modules and enhancements, and attends user group meetings
  • Monitors various indicators using both the Meditech and Cognos systems
  • Provides direction and support with respect to staffing complement
  • Facilitates monthly department staff meetings
  • Manages department payroll process
  • Conducts performance appraisals of department staff
  • Participates in quality improvement activities and supports the maintenance of a safe and healthy work environment for staff, clients and families.
  • Assists in establishing a safe working environment for all staff and monitoring occupation health and safety issues as appropriate
  • Develops and implements departmental policies and procedures
  • Prepares and manages annual budget
  • Communicates with Medical Affairs and Programs and Services regarding managing yearly physician schedule
  • Provides updates to physicians on status of waitlist for follow up patients
  • Other duties as assigned

Minimum Knowledge, Skills & Abilites

  • Secondary school graduation diploma or equivalent education
  • A minimum of two years supervisory experience
  • Ability to accurately keyboard 50 wpm
  • Good Knowledge of medical terminology
  • Knowledge of Public Hospital Act, Accreditation Standards and appropriate Regulations and Acts relative to confidentiality and privacy
  • Excellent communication skills
  • Excellent interpersonal skills and ability to function as an effective member of the team
  • Computer literate (MS Office, Meditech Information System, Outlook Mail)
  • Thorough knowledge of electronic medical record
  • Self-directed with proven ability to take initiative

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Job Category



Toronto, ON