Director, Facilities Operations and Support Services - SickKids

  • Promeus
  • Apr 15, 2019
Full time Director

Job Description


Director, Facilities Operations and Support Services

This is an exciting opportunity to join the largest paediatric academic health sciences centre in Canada. Located in the heart of downtown Toronto, the Hospital for Sick Children (SickKids), affiliated with the University of Toronto, is Canada's most research-intensive hospital. As innovators in child health, SickKids improves the health of children by integrating care, research and teaching. 

A major redevelopment plan, Project Horizon, is underway that will feature digital, efficient and sustainable buildings that contribute to the urban fabric of downtown Toronto and its economic viability, as well as enhance the ability to deliver high-quality specialized care by investing in new, sustainable facilities and technology. Project Horizon provides the opportunity to build an inspired, re-imagined hospital of the future that will transform the experience of patients and their families and enable the delivery of state-of-the-art care.

For more information about SickKids, please visit

The Position

Reporting to the Vice President and Chief Financial Officer, the Director of Facilities Operations and Support Services (Director) will provide overall strategic and operational leadership for the Hospital’s facilities operations and support services. The Director will work in collaborative partnership with clinical and operational leaders to deliver outstanding customer service related to facilities and support services. The Director will lead a portfolio, encompassing 400 staff that includes: Patient Support Services; Protection Services, Plant Operations, and Environmental Sustainability. Working in partnership with the VP and CFO, along with key partners, the Director will be instrumental in creating the strategy and mapping out the approach for the Hospital’s ongoing facility/support services operational needs and leading the execution of this plan in becoming a reality.   

Spanning all areas across all sites, the new Director will be responsible for:

  • Establishing the vision and direction for the facilities/support services portfolio in alignment with SickKids strategy
  • Collaborating with other SickKids leaders in a broad range of hospital-wide planning and continuous improvement activities
  • Advising and supporting the planning and implementation of Project Horizon
  • Leading specific strategic initiatives such as the environmental sustainability campaign
  • Evaluating and introducing leading practices in facilities operations
  • Acting as a trusted advisor to the Hospital in relation to new and emerging innovations in facilities operations and support services


The successful candidate will have at least 7-10 years of progressive leadership experience, in a similarly complex health care environment, ideally undergoing redevelopment. He/she will have extensive plant operations/support services experience, and have demonstrated their ability to lead people, manage large projects, keep stakeholders effectively involved in the process, and meet key milestones and deadlines. In addition to plant operations/support services experience, the candidate will be an exceptional communicator and relationship builder, effective at promoting collaboration and managing change. He/she will be an excellent problem solver who can make solid decisions, and both manage and lead the business.

To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman, at

Job Category



Toronto, ON