Patient Care Manager, Complex Continuing Care - Trillium Health Partners

  • LHH Knightsbridge
  • Apr 05, 2019
Full time Manager

Job Description

Patient Care Manager, Complex Continuing Care - Trillium Health Partners

Reports to: Director, Primary Care, Rehabilitation, Complex Continuing Care and Senior’s Services


With more then 1,250 beds, an operating budget of $1 billion annually, and operates on three main sites with additional services at satellite sites, Trillium Health Partners is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

We will focus on three key priorities:

  • • Highest quality care and exceptional experience
  • • The right care, in the right place, at the right time
  • • Research, innovation and education to improve and deliver better patient outcomes

As partners in creating a new kind of health care, we are Better Together.


The Moir Centre for Complex Continuing Care opened in November 2016. This new unit aspires to be at the forefront of emerging best practices in CCC using a person centred approach to care. The Moir is a 39-bed unit that inhabits a bright and inviting space that is designed with patients and families in mind. Well staffed with an RN/ allied Health team of 90 as well as two Nurse Practitioners, an educator and a charge nurse to help support the manager. This team is dedicated to providing best in class care to their patients and support the families with loved ones in the Centre. We are looking for an enthusiastic and skilled leader who has the ability to continue the work done over the last year and a half to bring this vision to life and to propel the unit forward.

Reporting to the Program Director, Primary Care, Rehabilitation, Complex Continuing Care, and Seniors’ Services, and with accountability to the Program Chief and Medical Director of the Program, the Patient Care Manager, Complex Continuing Care is an integral member of the Program’s leadership team. The Manager will work closely with the physician Division Head for CCC to ensure delivery of high-quality services that are effective and sustainable. The Patient Care Manager, Complex Continuing Care is responsible for ensuring the delivery of excellent quality and safe care for patients/families, creating an exceptional patient experience, and for promoting a healthy work environment for staff, physicians and volunteers.

The successful candidate is a dynamic leader who has demonstrated a history of achieving results; is able to successfully lead a diverse, high performing team to achieve excellence; and is able to think critically and strategically in a complex and fast paced environment. Effective day to day management of the program is essential and includes but is not limited to: program operations, human resource management, ongoing quality improvement, and regular effective contact and interactions with external partners and stakeholders. The successful candidate will also consistently demonstrate Trillium Health Partners values of compassion, excellence and courage in leading the teams towards the growth of each service and the delivery of an exceptional patient and family experience.

Key Deliverables:

  • Plan, coordinate and effectively manage resources (human, financial, physical)
  • Lead program development, planning, implementation, evaluation and ongoing improvement
  • Collaborate with external and internal stakeholders in the development and delivery of an integrated and high-quality patient care and patient experience
  • Lead the development and sustainability of high performing teams
  • Data analysis of quality, utilization and outcome indicators
  • Maintain linkages and coordinate services with other community providers and regional partners
  • Actively participate in committees, both internal and external, addressing collaboration and coordination of services
  • Develop, plan and implement entrepreneurial and innovative ideas that enhance service delivery and cost effectiveness
  • Support innovation in processes, technology and people and action innovations that improve the quality and/or sustainability of services


We are looking for a confident leader that can see the connection points and the big picture with respect to leading in a complex clinical environment, someone that sees solutions, not just the problems. The next Manager of the Moir will be a coach and mentor, an advocate for their team but will set high expectations and work to elevate practice and clinical standards. They will be empathetic and work with families to ensure they are engaged and included in their loved one’s care and will ensure positive and collaborative relationships between staff and visitors of the unit.

The successful candidate will possess the following experience, skills, attributes, and capabilities:

  • Completion of a baccalaureate degree in a health-related discipline; Master’s degree strongly preferred
  • Exceptional leadership and professional practice skills
  • 3 – 5 years related clinical experience
  • 3 – 5 years previous leadership/management experience; preference given to candidates with prior clinical and leadership experience with CCC or other complex long stay populations
  • Effective team building and creative thinking skills along with the ability to function effectively during periods of complexity, change and transition
  • Analytical, problem solving, and effective communication skills are essential
  • Advanced working knowledge of computers and relevant software
  • Demonstrated experience in program planning, implementation and development
  • A personal commitment to a team-based approach to planning and decision-making, combined with work and life balance with a willingness to seize personal accountability


Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below:

Lead Partner : Collin MacLeod
Phone number: 416-928-4534

Research Consultant: Matt Dyck
Phone number: 416-640-4315

Job Category



Toronto, ON