Clinical Director

  • PCN
  • Feb 13, 2019
Full time Director

Job Description

Why Work for Us? Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, and education days as well as professional development opportunities.

The ESPCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

Vision: To be the trusted cornerstone of a healthy community. The employees of the Edmonton Southside Primary Care Network are exceptional and describe their colleagues as respectful, passionate, collaborative and dedicated.

Position Summary The Clinical Director will lead and manage the ESPCN’s clinical staff and services. This role is responsible for the delivery of comprehensive, multidisciplinary team care to the ESPCN’s universe of patients, in keeping with the corporation’s overall goals and objectives. The Clinical Director will work with family physicians in the community, ESPCN executive, other health professionals and local and regional services to integrate clinical plans and services along the continuum of care for the betterment of patient care.

The Clinical Director will maintain a clinical role and directly support patient care within the ESPCN. The Clinical Director will be instrumental in, and lead the development, delivery, and evaluation of novel, integrated, community-based solutions to the delivery of primary care in a family practice setting. Reporting to the Executive Director, the Clinical Director is a member of the ESPCN’s executive management group, will contribute to strategy and policy development, will participate in corporate governance, will lead clinical system integration activities, assist in the development of annual budgets and be responsible for the clinical budget of the corporation.

Key Responsibilities

  • To build and lead a team of primary care health professionals in keeping with the ESPCN’s plans and objectives including leading clinical Quality Improvement initiatives/team.
  • To recommend, and contribute to, the translation of strategic priorities from concept to operational policy.
  • To lead and advance the ESPCN’s strategic clinical initiatives, including pan-PCN, Edmonton zone and provincial activities.
  • To ensure the development of practice protocols for the care and management of complex patients, including chronic disease, geriatrics, and mental health, in a multidisciplinary team environment
  • To ensure the development of practice protocols for the care and management of episodic patient needs, in a multidisciplinary team environment, as required by the ESPCN.
  • To ensure the development and delivery of clinical education programming to support the ESPCN’s patient care goals.
  • To facilitate the creation and optimal functioning of multidisciplinary healthcare teams.
  • To make professionally autonomous decisions in managing patients within the specified patient population and to offer a complementary source of care to that offered by Family Physicians and other health professionals.
  • To develop and implement strategies for improving the quality and provision of care for the practice population.

Management Responsibilities

  • Responsible for administrative leadership of multiple direct reports. Including, but not limited to, performance review, scheduling and conflict resolution.
  • To participate in the executive management team and provide clinical insight and direction to corporate decisions, including business strategy and human resources. To lead the development of, and to be responsible and accountable for, the clinical services annual budget.
  • To manage clinical services, including audit and other forms of practice quality improvement.

To lead audit and standard setting in order to deliver clinically effective care.

  • To ensure the development of appropriate policies and protocols for all clinical services.
  • To establish an effective communications system that includes referral protocols, guidelines and policies for the management of patients in conjunction with the Family Physician.
  • To assist in establishing health promotion services relevant to the needs of the practice population. • To assist in the development of the clinical services by contributing the multi-disciplinary perspective to any decision making process affecting the care of patients.
  • To use innovative ways to deliver quality care within the ESPCN.
  • Participate in relevant research programs and explore opportunities to undertake research and to disseminate research findings appropriately.
  • To act as a resource to other practice members and to provide mentorship to all health professionals within the ESPCN.
  • Explore opportunities to network with other health professionals, to share ideas and provide professional support.
  • To offer training support for other team members and assist in their professional development.
  • To maintain accurate records in line with practice policy.
  • To offer the multi-disciplinary perspective and participate in the development and implementation of Clinical Governance, which includes risk management and complaints handling.
  • To liaise with Alberta Health Services and other community programs to ensure that relevant programming is known, available, and accessible, when needed for the practice population.

Clinical Role

  • To work in conjunction with the physicians, or independently as appropriate, to assess the needs of patients.
  • To assist in the delivery of disease management and health promotion services, and provide appropriate care and treatment, according to best practice policy and protocols.
  • To undertake chronic disease management, geriatric care, mental health services, incorporating monitoring progress, response to treatment, and promoting the preventive aspects of patient care.
  • To provide clinical direction and leadership to the multidisciplinary team of health professionals.
  • To facilitate clinical referrals and interactions among the ESPCN’s multidisciplinary team members.

Professional Development

  • To be responsible for own professional development through strategies highlighted in personal development plan.
  • To participate in the ESPCN’s education program

Competencies & Behaviors


  • Master’s degree in Health discipline, or combination of baccalaureate degree with Masters in business or health administration.
  • Current professional registration(s) • Current CPR
  • Must have own vehicle and driver's license


  • Preference given to those with at least 10 years clinical experience.
  • Primary Care/Community experiences a definite asset.
  • Experience developing clinical services, leading/managing clinical staff, and budget responsibility. • Experience in some or all of the following areas is desirable:
  • Primary Care/Community care, Gerontology, Chronic Disease Management (i.e. Diabetes, Cardiovascular disease)
  • Managing and developing professional services
  • Teaching
  • Team development
  • Clinical audit
  • Research and evaluation

Knowledge and Skills

  • Expert evidence based clinical skills
  • Current knowledge about developments in Primary Care
  • Ability to build, develop and work in a team
  • Ability to lead and manage a multidisciplinary clinical team
  • Human resource management skill
  • Evidence of own professional development
  • Ability to build a good working relationship with healthcare professionals, clients, and other members of the community
  • Respect and understanding of confidentiality

Personal Skills and Ability

  • Excellent verbal and written communication skills
  • Ability to act responsibility and accountably
  • Problem solving skills
  • Ability to work on own initiative and to prioritize workload
  • A commitment to developing as a leader
  • Awareness of strengths and limitations
  • Ability to respect others views/opinions
  • Ability to develop new skills and apply theory to practice
  • Flexibility in approach to work
  • Ability to make evidence based decisions
  • Ability to monitor clinical standards

The successful candidate will be required to complete a Criminal Record Check and a Vulnerable Sector Check as a condition of employment.


Job Category

Senior Administrator


Edmonton, AB