Program Director, Emergency Department & Urgent Care - Trillium Health Partners

  • Promeus
  • Jan 28, 2019
Full time Director

Job Description

Program Director, Emergency Department & Urgent Care

Trillium Health Partners (THP) is a leading hospital with an outstanding record of performance, fiscal responsibility, and quality patient care. THP operates on three main sites – Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre -- offering a full range of acute care as well as a variety of specialized, community-based programs. THP’s mission is to create a new kind of health care for a healthier community. Guided by its values of compassion, excellence, and courage, THP’s strategic plan envisions a new approach to health – working in partnership to create an inter-connected system that is organized around the patient, both inside the Hospital and beyond its walls, by balancing quality, access, and sustainability. For more information about THP, please visit

The Position

In this key leadership role, the Program Director (Director), Emergency & Urgent Care Centre Program, will be accountable for the overall operations and service delivery of one of the busiest Emergency Departments in the province, a multi-site, fast paced program with over 280,000 emergency visits per year. Working in close partnership with the Vice President, Patient Care Services and the Chief & Medical Director of the Emergency and UCC Program (Program), the Director oversees approximately 550 professionals across 3 THP sites, with a total annual budget of approximately $40M. In this strategic and operational role, the Director will inspire and ensure an ongoing commitment to clinical excellence and patient-centred care by actively promoting and continuing to advance best practices and high quality services, both within and outside of the hospital. Trillium Health Partners is in the midst of planning for the implementation of a Hospital Information System, and has initiated planning for new hospital builds at the Mississauga Hospital Site and Queensway Health Centre. The Director will play a key role in supporting the planning of these exciting initiatives from a Program perspective. 

Key leadership initiatives for the new Director will be to:

  • Inspire and develop people to reach their fullest potential centred around a common goal and purpose.
  • Develop and empower a cohesive and collaborative team that is service-driven and focused on establishing an exceptional patient care experience, both within the portfolio and across the organization with key program partners.
  • Translate the THP Strategy (2019-29) across the Program in a way that galvanizes the team, and create the framework for program evaluation and planning that includes key performance metrics related to quality, access, patient flow, sustainability, and wait times.
  • Develop and implement an innovative business strategy based on key metrics for this Program as it relates to patient flow, service planning, and clinical excellence.
  • Play a leadership role in developing strategies related to standardization, quality improvement, and innovative program development.
  • Partner and strengthen collaboration with community providers to develop strategies and supports external to the hospital environment.
  • Provide regional and provincial leadership to guide ongoing system-level initiatives exploring partnerships and program efficiencies.


The successful candidate will have 5-7 years of progressive leadership experience in a similarly complex acute care environment, and excels by building relationships, promoting collaboration, managing change, and seeking out innovative solutions. A transformational leader, the successful candidate will have the ability to continuously improve the staff and patient experience, while advancing outcomes in a high-volume, fast-paced, multi-site environment. In addition to a Master Degree, the candidate will ideally bring leadership experience in emergency services.

To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman, at

Job Category



Mississauga, ON