Director, Laboratory Services

  • Grey Bruce Health Services
  • Jan 11, 2019
Full time Director

Job Description


Client Organization: Grey Bruce Health Services                

Position Title: Director, Laboratory Services                       

Reports to: Vice President of Corporate and Diagnostic Services and CFO                             

Location: Owen Sound, Ontario                             

The Opportunity

Reporting to the Vice President of Corporate and Diagnostic Services and CFO, you will lead and be the subject mater expert and voice of the Laboratory across the hospitals multiple sites and with key external partners. Work closely with the medical chief of Laboratory Services and with all clinical programs and your team provide half a dozen distinct laboratory services and operate five individual regional labs as well as a large regional lab at the Owen Sound site. The Director will have full operational accountability for staffing and departmental management of the laboratories of Grey Bruce Health Services. The incumbent has leadership responsibility in the development, and implementation of high quality patient care systems/policies/procedures and monitoring of Laboratory services. Support of activities to achieve standards set by the Institute for Quality Management in Healthcare (IQMH) process is a key responsibility for a $10M program and will have to both drive strategy as well as oversee and work with front line staff in a ‘hands on’ director role.


Program Leadership and Development

  • Develops, directs and implements departmental strategic plan incorporating vision, mission, goals, objectives and standards through the department.
  • Recommends service change to meet changing demands, including proposal development, and manages the resulting implementation.
  • Builds team cohesion through effective leadership, collaboration and team work.
  • Establishes and maintains external/internal partnerships and linkages; and establishes the communication strategies to ensure the appropriate involvement of stakeholders in program development considerations.

Resource Management

  • Oversees the hiring, orientation and development of frontline staff. Coaches, mentors and actively participates in employee learning and development and performance reviews; as well as performance management as required.
  • Negotiates, prepares, submits and implements department capital and operating budgets for all locations
  • Plans equipment purchases that meet department service need, corporate wide, often through the RFP process in compliance with Broader Public Sector procurement directives.
  • Reviews monthly, the financial information, reports, investigates variances and takes remedial actions.
  • Develops, monitors and manages the effectiveness of clinical and workload measures and indicators; leads the development of appropriate indicators and outcome measures.

Quality/Risk Management

  • Leads the promotion of and adherence to various standards of practice (i.e corporate/ professional/ program, regulating government bodies)
  • Ensures the management of a safe working environment for all staff, including occupational health and safety, infection control, equipment selection requirements.
  • Direct staff in quality control procedures and in the use of auditing mechanisms to maintain quality in equipment function and technical standards
  • Identify key customer needs and expectations and level of satisfaction on an ongoing basis using sound listening methods
  • Ensures the development and management of quality indicators and outcome measures
  • Directs compliance with contingency and emergency planning requirements
  • Directs the thorough investigation and resolution of patient complaints
  • Promotes and supports education and research activities that contribute to improvements in the quality of patient care.

Establish and Maintain Relationships with External and Internal Agencies

  • Advocates effective relationships between Laboratories at all sites and other departments throughout the corporation to promote effective utilization of laboratory services and ensure clinical needs are effectively provided.
  • Facilitates relationships between Pathologists and other hospital staff including Administrative representatives and departmental staff to ensure a mutually acceptable delivery of service
  • Meets regularly with staff to assess needs and encourage ongoing development
  • Participates on committees and attends forums to assist with development of organizational processes
  • Represents and promotes Laboratory services externally throughout the Region
  • Consults with Clinical Services as required to ensure awareness of departmental issues and administrative approval of departmental specific initiatives
  • Maintains awareness of current/new technologies and equipment acquisitions to ensure maximum efficiency at all sites of Grey Bruce Health Services
  • Maintains a liaison with regulating government bodies and pertinent provincial organizations to ensure that department meets current needs and to remain aware of future developments


  • Performs a health and safety leadership role as defined by OH&S and consistent with GBHS policies, procedures and expectations including:
  • Ensures regular workplace inspections are performed and ensures appropriate corrective actions are implemented
  • Participates in corporate training initiatives
  • Proactively puts in processes to satisfy all requirements of due diligence (involvement in accident/incident investigations, training employees, conducts workplace inspections, etc.)


  • Bachelor of Medical Laboratory Science Degree or other relevant degree.
  • Current registration with the College of medical Laboratory Technologists of Ontario (CMLTO)
  • CSMLS Certification.


  • Minimum 5 year management and project management experience in a hospital setting
  • Demonstrated commitment to the development of professional practice, mentorship and life-long learning
  • Demonstrated experience with the principles and practice of Shared Leadership
  • Knowledge of Institute for Quality Management in Healthcare standards (IQMH formerly Ontario Laboratory Accreditation - OLA), LEAN processes and project management experience preferred
  • Knowledge and comprehensive understanding of Labour Relations in a unionized environment and hospital operations required
  • Understanding of and experience with workload measurement, staffing/scheduling and budgeting required
  • Strong participatory leadership and team building skills and highly developed organizational skills
  • Excellent abilities in both oral and written communication skills
  • Highly developed critical thinking skills with the ability to conceptualize and analyze problems
  • Excellent problem solving, decision-making, planning, evaluation, negotiation and conflict resolution skills
  • Demonstrated ability to foster collaboration and effectively work with diversity in an interdisciplinary team environment
  • Demonstrated ability to balance multiple and competing priorities on a daily basis
  • Overall commitment to the quality of patient care as well as customer service
  • Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
  • Knowledge of and adherence to GBHS ‘CARE’ Behaviors (Collaboration, Accountability, Respect, Excellence)
  • Recent satisfactory performance and attendance records
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes


Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact:

Collin MacLeod, Partner, LHH Knightsbridge


Laura Wickware, Consultant, LHH Knightsbridge


Job Category



Owen Sound, ON