Manager, Quality, Improvement, & Patient Safety

  • Lakeridge Health
  • Nov 23, 2018
Full time Manager

Job Description


Job Title: Manager, Quality Improvement & Patient Safety

Department: Quality Improvement & Risk

Program: Quality Improvement and Risk Management

Status: Full Time, 8 hour day schedule (subject to change)

Site: Lakeridge Health Oshawa

Salary: $44.917 to $56.145 per hour

File Number: UNEX-180002504


Lakeridge Health is one of Ontario's largest community hospitals, serving people across Durham Region and beyond. With five hospital sites and four Emergency Rooms, we serve a diverse population. Our dedicated team of health care professionals give their all every day to keep improving the quality of care delivered, drive down wait times, and improve results.

 Lakeridge Health (LH) is driven by an ongoing commitment to continually improve the services it provides to best meet the needs of our community. LH continues to build on its strength as a caring and innovative partner in health care for Durham Region. The Hospital's annual operating budget exceeds $600 M.


The Manager, Quality Improvement & Patient Safety is a strategic and tactical partner in helping to create a culture of continuous quality improvement at Lakeridge Health (LH).  The Manager, Quality Improvement & Patient Safety manages and coordinates organization-wide and program specific efforts to ensure that quality improvement (QI) initiatives are developed, implemented and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. 

Together with the Director, Quality Improvement & Risk, the Manager develops and communicates the strategic vision, scope and mission of quality improvement & patient safety at Lakeridge Health. The Manager provides leadership of the Quality & Continuous Improvement team to enable assurance that QI initiatives are focused and aligned on improving operational efficiencies and effectiveness that will support safer quality care and outcomes for patients and their families.  

 Supporting the Director, Quality Improvement & Risk and as a member of the department’s leadership team, you will:

* Build, manage, and ensure implementation of an effective QI system that leads to positive and measurable impact on the quality of care provided by LH;

* Coordinate with senior leaders the identification, development and implementation of QI initiatives and act as a knowledge expert and resource for the evaluation of QI projects within their programs and portfolios to ensure strategic alignment and optimal use of resources;

* Provide leadership and coordination for evaluating the impact that systems improvements have on LH core health services and functions;

* Promote a culture of patient safety across the organization;

* In collaboration with the Director, develop, implement and evaluate the patient safety plan;

* Research best quality improvement practices, suggest their adaptability to LH and develop and coordinate the delivery of QI education programs that focus on building LH’s capacity to utilize QI principles and tools to achieve improvements across priority health concerns and provide assurance that quality goals are effectively and efficiently met ;

* Provide oversight of the organization’s patient safety incident management process;

* Provide leadership and oversight of the organization’s participation in the Accreditation Canada assessment program;

* Support the development and monitoring of the quality improvement plan; and,

* Other duties as required.


* Degree in Healthcare Administration, Business Management, Nursing or a related field (Master’s Degree in a health care related field preferred);

* 5 years recent, related experience in health care services project management, program goal setting, measurement and evaluation of progressively complex and varied initiatives;

* Demonstrated educational preparation and knowledge of quality improvement principles, methods, and tools;

* Proven skills adapting and applying QI in a public health or hospital setting with effective implementation at the corporate level;

* Must be able to function with a high degree of independence;

* Proven leadership skills and ability to organize and prioritize work;

* Demonstrated ability to develop and maintain productive working relationships with a variety of stakeholders and partners;

* Demonstrated understanding of and commitment to LH’s values and comprehensive safety programs and practices including patient and staff safety;

* Excellent communication (presentation, written and verbal), critical thinking and problem-solving skills;

* Experience working in a large multisite organization;

* Proven ability to facilitate cross functional project teams and improvement initiatives;

* Strong analytical skills including the ability to collect, analyze, share and interpret qualitative and quantitative data;

* Ability to use Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, Project, and SharePoint;

* In-depth understanding of the legislative framework (Excellent Care for All Act, Quality of Care Information Protection Act, etc);

* Demonstrated ability to introduce and manage change, new concepts and best practices;

* Demonstrated commitment to our core values of Compassion, Innovation, Courage and Trust; and,

* Proven good attendance record with capability of maintaining this same standard.

Job Category



Oshawa, ON