Quality Improvement/Knowledge Translation Facilitator (Specialized Geriatric Services)

  • St. Joseph's Health Care London
  • Nov 05, 2018
Full time Other

Job Description

Term position, anticipated to extend until March 29, 2019, subject to the availability of work.

An exciting opportunity exists for a Quality Improvement/Knowledge Translation Facilitator position with the Changing CARE project - a three year project being funded by the Ontario Change Foundation to create strategies for engaging families in the care we provide. This position will support both the Changing CARE project team and the various work groups and committees that will be developed to support this initiative.

The Quality Improvement/Knowledge Translation Facilitator will lead the design, development and implementation of a quality improvement strategy for St. Joseph's Changing CARE Initiative Improving CARE Together. The Change Foundation, a provincial health policy think-tank, has funded four initiatives across Ontario aimed at improving Family Caregiver Engagement within a health care organization. The QI/KT Facilitator will serve as a leader, coach, and expert in quality improvement and in implementing knowledge translation strategies. This position will support and guide the implementation of strategies aimed at enhancing family caregiver engagement through better communication, assessment and recognition. This position will also support the implementation of quality improvement principles and methodologies within all phases and aspects of the project (planning, implementation, monitoring/controlling) using co-design approaches.

The QI/KT Facilitator will assist in the collection of qualitative and quantitative data, provide analysis of that data and prepare reports and presentations highlighting the work of the Improving CARE Together Project.

The QI/KT Facilitator will guide the implementation and execution of an experience-based co-design process, assess and evaluate program outcomes, and identify opportunities for quality improvement. This role will work closely with the Changing CARE Project Leader. This role will require spending time working directly with family caregivers, frontline providers, leaders, and with community partners. The QI/KT Facilitator will participate on provincial Task Groups related to this project. They may need to represent the St Joseph's Health Care London project, at a variety of provincial and regional venues.

Essential Qualifications

  • Provide vaccination records or proof of immunity against measles, mumps rubella and varicella (chicken pox)
  • Provide documentation of the Tuberculosis skin testing
  • Masters degree in relevant related discipline (i.e. Health Sciences, Public Health Policy, Social Sciences, OT, PT, Business degree) or Bachelor's degree in a relevant related discipline may be considered with recent project and report writing experience.
  • A minimum of 3 to 5 years experience working in the healthcare sector with a focus on Quality Improvement and/or Knowledge Translation
  • Experience and demonstrated ability in coaching, mentoring, and facilitating teams and individuals in lean, models for improvement and other quality improvement methods; ability to do this at all levels of an organization: senior executive, mid-level leaders, physicians, and front line staff
  • Experience with change management initiatives, ability to engage and involve stakeholders at all levels and acknowledge when quality targets are not met and develop action steps to make improvements
  • Proven ability to apply project management methodologies, multiple planning and analysis methodologies and make effective recommendations
  • Demonstrated understanding of the health-care system and issues and awareness of unique challenges experienced between and within the various settings: hospitals, and community organizations
  • Proven ability to lead quality improvement projects, with a high competency in teaching, coaching others
  • Proficient project management skills and superior analytical, interpretive and communication skills
  • Experience with completing literature reviews, synthesizing information and leading the adoption of evidenced based practice into practice settings; and evaluating the success of those strategies
  • Demonstrated computer skills, an basic level of knowledge in Microsoft word and Excel
  • Demonstrated excellence in interpersonal, written (including report writing) and verbal communication skills, including the ability to demonstrate tact and diplomacy with varied groups of stakeholders, including frontline staff, physicians and administrators
  • Highly competent and effective presentation and meeting facilitation skills including the ability to present and discuss complex information in a way that enables and establishes rapport, persuades and influences others and gains understanding
  • Demonstrated understanding of performance measurement and program evaluation skills
  • Proven ability to work independently with minimal supervision, take initiative and perform will in stressful environments
  • Proven organizational skills with the ability manage multiple projects and constantly adjust priorities
  • Demonstrated experience in adult education, with a solid understanding of adult education principles

Preferred Qualifications

  • Proficiency in French would be an asset

Job Category



London, Ontario