Patient Care Manager, MRCC 4East ALC Unit & MRCC 4West Complex Rehab Unit

  • Mackenzie Health
  • Richmond Hill, ON, Canada
  • Jul 10, 2018
Full time Manager

Job Description


Reporting to the Program Director, the Patient Care Manager, MRCC 4East ALC unit & MRCC 4West Complex Rehab unit, is a member of the management team within the program/clinical area and is responsible for the coordination and direction of each Unit as well as the human and fiscal resources of the units.  The Patient Care Manager collaborates with the Program Director, Medical Director, Educator and other allied health members to ensure that high quality, effective and efficient services and care is provided.  The Patient Care Manager is accountable for planning, implementing and integrating plans that are in alignment with the Program and with the organization’s vision and strategic directions.  The successful candidate will also be accountable for all clinical activities related to operational readiness in preparation for the new Mackenzie Vaughan Hospital and may also be required to assume the administrative and patient care functions for other designated clinical portfolios.


  • Responsible for the management, operation and organizational effectiveness of the department, including managing all aspects of human and financial resources collaborating with the team in developing, implementing and managing short and long-term strategic priorities and quality improvement initiatives.
  • Contributes to the organization and program vision, values and strategic direction that align with organizational priorities.
  • Supports and maintains the principles of shared governance, interdisciplinary and collaborative management, patient focused service, and continuous quality improvement.
  • Promotes team spirit, cohesiveness, motivation and commitment to service goals through engagement, empowerment, and transformational leadership.
  • Reviews and revises policies and procedures that will ensure excellent delivery of service that align with Best Practice and patient outcomes.
  • Supports staff in problem solving and decision making by ensuring administrative policies and procedures are followed.
  • Works collaboratively with the Program Director and other key interdisciplinary members to address operational issues that impact the delivery of service and the efficient use of resources.
  • Ensures excellence in patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk avoidance.
  • Provides leadership in the development of new initiatives by creating an environment that encourages creativity, innovation and critical thinking among the disciplinary team.


  • Registered Nurse Certificate of Competence from the College of Nurses of Ontario.
  • Completion of Baccalaureate Degree in Nursing or related field. Masters preferred.
  • Minimum of 3 -5 years clinical frontline management experience.
  • Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
  • Demonstrates a clear understanding of the application of the RHPA legislation.
  • Possesses highly developed analytical, problem solving, critical thinking skills.
  • Possesses the ability to introduce and effectively facilitate change.
  • Demonstrates superior decision-making and organizational skills.
  • Demonstrates commitment to professional development.
  • Demonstrates excellence in written and oral communication.
  • Utilizes effective listening skills to maximize understanding of issues.
  • Enhanced knowledge and expertise in coaching, facilitation, listening, group and team skills.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Job Category

Nurse Manager