Patient Safety Improvement Lead

  • Canadian Patient Safety Institute
  • Edmonton, AB, Canada
  • Jul 05, 2018
Full time Manager

Job Description

The Position

CPSI has two Patient Safety Improvement Lead positions available. One is a 1.0 FTE role for a 12-month term (parental leave vacancy), the other is a 1.0 FTE permanent role. 

Reporting to a CPSI Senior Director, the Patient Safety Improvement Lead’s primary role is the development, delivery and evaluation of strategic system level patient safety initiatives to support the shared priorities of CPSI and our partners.  The position requires the incumbent to have a comprehensive understanding of the theoretical and practical constructs of and direct application of patient safety, quality improvement, health policy, project management, and program evaluation principles; an excellent grasp of how to translate this knowledge to support healthcare leaders, providers and patients and the public; to lead integrated approaches to system level quality improvements; and lend effective leadership and expertise to an array of provincial and national planning and implementation activities, to achieve CPSI objectives. (

This role includes planned occasional attendance at national and/or local meetings, and requires the ability to work collaboratively with local and national partners, and in cross functional teams across the organization.

The successful candidate will be provided with an office (Edmonton or Ottawa) or virtual office support dependent on their location. Virtual work using web technology is required on a regular basis.

Position Requirements

  • With and through expert faculty, advisors and/or partners, develops and delivers customized patient safety programs for defined customers.
  • Contributes to the design, curriculum development and delivery with faculty of learning programs including education and coaching in the applied use of one or more of: patient safety and quality improvement tools and methods, change leadership, applied research, knowledge translation, implementation science.
  • Seeks to fully understand partner priorities to maintain and improve relationships with existing internal/external customers and stakeholders, including academia, governments, provincial quality and safety organizations/committees, professional associations and regulators, healthcare leaders, and patient advisors.
  • Demonstrates proven progressive leadership in project management, including the development of project charters and project plans, estimating time and resource requirements, identifying and mitigating project risks, and implementing and evaluating project success.
  • Maintains awareness of relevant national and international patient safety and quality improvement initiatives, environmental scanning – scan and review literature, websites, and news related to patient safety.
  • Scans, analyzes and applies relevant and emerging practices and evidence with internal and external stakeholders.
  • Scans for potential partnerships and collaborations to advance CPSI priorities.
  • Continuously seeks new knowledge of patient safety, quality improvement, health policy, innovation, knowledge translation, implementation science and applied research.

Additional Skills & Attributes

  • Demonstrated ability to work very collaboratively in a cross functional, team-based and virtual environment.
  • Enthusiasm and ability to lead self and meet deliverables.
  • Commitment to and enthusiasm for self-development and continuous learning.
  • Strong interpersonal and client relationship skills.
  • Comfort with group teaching and facilitation primarily in a virtual environment.
  • Ability to lead and engage others is essential.
  • Excellent organizational and time management skills.
  • Excellent written and verbal communication.
  • Passion for change leadership and testing innovative ideas.
  • Bilingual skills to meet French language customer support requirements would be an asset.

Education & Experience

  • Clinical background in a health-related discipline is an asset (nursing, pharmacy, allied health, etc.).
  • Masters level preparation required.
  • Knowledge of and experience in patient safety, risk management and/or quality improvement science required.
  • Broad knowledge of healthcare policy and of the Canadian healthcare system is required.
  • Computer skills and superior knowledge of technology is essential as products and services are delivered in virtual learning environments and the use of virtual communication channels is required.
  • Demonstrated progressive healthcare leadership experience preferred.
  • Experience in partner and stakeholder engagement will be considered an asset.
  • Experience in applied use of project management tools will be considered an asset.


The position offers a competitive compensation and benefits plan. Details will be discussed in personal interview.

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