Manager, Learning Resources & Volunteer Services

  • Grey Bruce Health Services
  • Owen Sound, ON, Canada
  • Jul 04, 2018
Full time Manager

Job Description

Career Opportunity

Posting Number: 210-18
Date of Posting: 2018-06-28
Closing Date: 2018-07-31
Management / Non-Union

Manager, Learning Resources & Volunteer Services

Owen Sound

Reporting to the Vice President People & Organizational Effectiveness, the Manager, Learning Resources & Volunteer Services works with a dynamic team, to lead, inspire and support Learning Resources and Volunteer Services. This position works with the team to develop key goals and objectives that align with corporate priorities and strategic direction to support the identification and development of the necessary current and future skills and talent needed to provide our services. The position will work with many technologies including a Learning Management System and OTN to deliver training and information. GBHS has the support of over 800 volunteers across 6 hospital sites.  This position will provide direction, coordination, support and recognition of our volunteers.

Qualifications / Skills / Abilities:


  • Post-secondary education in a relevant field of study that may include but is not limited to: organizational development, business administration, human resources

  • Certification as a Training / Learning Development professional or in Adult Education is an asset

  • Experience designing and developing professional development programs and / or courses (face-to-face and online) to meet an organization's corporate priorities

  • Process improvement certification, i.e. Green/Black Belt in LEAN and/or Six Sigma is an asset

  • Knowledge of the employee engagement principles and strategies with demonstrated experience conducting / interpreting need assessments and/or employee engagement surveys

  • Proven experience as a customer-service leader

  • Experience with, and knowledge of, change management principles, methodologies and tools that foster the cultural aspects of change management.

  • Ability to develop effective relationships both internally and externally

  • Ability to manage competing priorities and demands in a rapidly changing environment

  • Proven experience negotiating with and managing third-party service providers

  • Proven experience developing and facilitating planning workshops

  • Respect and appreciation for the diverse views, values and culture of our Hospital

  • Proven ability to act in an ethical and transparent manner, in compliance with the corporate code of conduct

  • Thorough knowledge of the Occupational Health and Safety Act, including knowledge of management responsibilities for health and safety compliance under the legislation.

  • Thorough understanding of the requirements of the Accessibility for Ontarians with Disabilities Act

  • Recent satisfactory performance and attendance records

  • Knowledge of and adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence)

  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes

To be considered for this position, please submit a resume or complete the On-line Application form. Applications must be received in Human Resources no later than 4 p.m. on the closing date. Grey Bruce Health Services is an equal opportunity employer.

You can submit your resume to one of the following:

Phone: 519-376-2121 extension 2014


Fax: 519-372-3949


Attn: Human Resources Department
PO Box 1800
1800 8th Street East
Owen Sound, ON N4K 6M9

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