Manager, Patient Safety
Professional Practice Office
The Professional Practice Office at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Manager, Patient Safety reporting to the Director, Quality, Safety, and Patient/Family Experience. The successful candidate will play a leadership role in developing and sustaining a culture of safety at CAMH, through the oversight of an organization-wide patient safety program.
The Manager, Patient Safety, is responsible for leading the development of the annual patient safety plan and ensuring that is aligned to internal strategic initiatives and external system requirements (e.g. such as Accreditation Canada), advancing a culture of safety through oversight of the Canadian Patient Safety Culture Survey and associated action plans, facilitating organizational patient safety improvement activities, including support for the incident analysis process for patient safety events. You will advise, develop, implement and monitor tools & methods to advance safety (e.g. Root Cause Analysis, Failure Modes and Effects Analysis), develop detailed quarterly reports and provide analysis on corporate patient safety events, as well as present informative and actionable patient safety reports. As the Manager, you will collaborate with key stakeholders to identify professional development opportunities to advance a culture of safety, support and encourage incident reporting throughout the organization focusing on ensuring a ‘just culture’, and develop and deliver patient safety education in CAMH-wide orientation for new hires. You will also assist in the development of the annual Quality Improvement Plan (QIP), analyze incident data and identify trends from reports to track progress of improvement strategies, and form key partnerships with safety agencies to advance patient safety in a mental health setting (e.g. CPSI, ISMP, and Accreditation Canada). Lastly, you will support a workplace that embraces diversity and complies with all applicable and regulatory requirements.
The successful candidate will have a Master’s degree in a healthcare related field (preferably Masters in Quality Improvement and Patient Safety) combined with 3 years of leadership experience in patient safety, risk or quality improvement is required. A Patient Safety Certification is preferred (e.g. Canadian Patient Safety Officer Course). Registration with a health professional regulatory College is required (preferably a Registered Nurse). You have a deep knowledge of patient safety science principles, theory, methods, standards and regulatory requirements and experience using tools such as Root Cause Analysis, Failure Modes and Effects Analysis, Cognitive Task Analysis, etc. The successful candidate will have proven education and facilitation skills, ability to train and motivate staff, effectively facilitating improvement projects and process redesign, demonstrate superior interpersonal skills, have an ability to inspire others to believe in the culture of patient safety and be an effective change agent. You will also have excellent stakeholder engagement skills, proven ability to work collaboratively with individuals and cross-functional teams to build consensus and create solutions to complex issues, have strong analytic abilities and experience preparing detailed reports, publications and presentations.
Please Note: This full-time, permanent position is NOT part of any bargaining unit
Salary Range: Competitive salary and benefits package
CAMH is a Tobacco-Free Organization.
CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.
As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people with who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health teaching hospital and one of the world's leading research centres in its field. CAMH is fully affiliated with the University of Toronto and is a Pan American Health Organization/World Health Organization Collaborating Centre.
With a dedicated staff of more than 3,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 34,000 patients each year. The organization conducts groundbreaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government. And through our Foundation, we're working to raise tens of millions of additional dollars to fund new programs and research and augment services.