Patient Care Leader

  • Orillia Soldiers' Memorial Hospital
  • Orillia, ON, Canada
  • Jun 21, 2018
Full time Nurse

Job Description

Patient Care Leader - Emergency 

Company Biography 
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we believe in Compassion, Accountability, Respect and Engagement. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development. 

Position Summary 
The Patient Care Leader (PCL) provides evidence based support for staff (all disciplines) for knowledge transfer through education and learning opportunities, mentoring and coaching and working alongside staff for just in time learning. 

The PCL provides leadership to the Emergency Department, in partnership with the Program Manager and Resource Nurses. The PCL focuses on unit based goals and objectives, assisting the team to improve annual metrics, quality improvement initiatives, and project work. 

The PCL is will play an important role in the Emergency Department, assisting staff, in real time to learn and develop skills and competencies. As just-in-time learning opportunities will be integral to this role, the PCL will be scheduled to work days, evening and weekend shifts to meet the departments evolving needs. 

Staff Education, Coaching and Mentoring 
•Assess learning needs of staff against clearly defined standards, expectations and practice guidelines. 
• To provide teaching opportunities (mentoring, coaching, educational opportunities, self-learning packages, team discussions, case reviews etc) 
• Incorporate adult learning principles in the planning, design, delivery, and evaluation of educational programs using multiple methodologies. 
• Research and prepare education materials using a variety of different media. 
• Facilitate learning transfer to the practice setting. 
•Provide information and support to all members of the health care team. 
• Act as a mentor and facilitate staff involvement in unit presentations, quality improvement 
initiatives etc. 
• Provide leadership in facilitating clinical practice changes in the Emergency Department in 
collaboration with members of the healthcare team. 
• Liaise with community agencies regarding clinical practices. 
• Use skills in LEAN management to support staff in initiatives and projects. 

Quality Improvement 
• Work in partnership with the Program Manager to create a vision for the Emergency Department goals, aligned with the Mission, Vision and Values of OSMH. 
• With the Program Manager, create a yearly plan of action, including strategies to meet scorecard indicators and other identified outcome measures including the staff engagement survey results, accreditation plans and the annual quality improvement plan. 
• Initiate and facilitate Plan Do Study Act (PDSA) or rapid improvement cycles within the portfolio. 
• Focus on execution and evaluation of projects and initiatives, ensuring communication or successes and areas for further improvement are highlighted to staff 

Staff Development 
•Provide comprehensive orientation to new staff based on clearly defined standards, expectations and practice guidelines, including onboarding processes. 
• Provide education and guidance to support and develop resource team 
• Participate in the recruitment and hiring of new staff, including participating with the Program Manager in the interview process. 
• Provides feedback of performance against standards 
• Act as a mentor in clinical decision making 
• Role model positive attitudes and good work 
• Facilitate staff participation in initiatives which promote the profession. 
• Create an environment that encourages professional development while incorporating novice to expert approach 
• Develop processes for helping new nurses move from novice to expert including unit specific orientation, one month- three month- six month and annual reviews 
• Assist with the evaluation and progression of all staff 
• Assist staff in the development of yearly personal professional goals 
• Review Incident Management System and assist in any staff development or learning requirements 

Corporate Initiatives 
• Be an active participant in corporate initiatives directly related to the program including accreditation, QIP and the OSMH strategic plan. 
• Promote and integrate evidence-based clinical research into practice. 
• Provide consultative support to the Performance Excellence Team in the development of policy and procedures applicable to the Emergency Department. 

• Current Certificate of Registration or applicable professional license required. 
• Bachelor’s degree in a Regulated Health Care profession, Health Administration or related field is required. 
• Masters degree in Nursing, Education, Leadership or another related field preferred. 
• ACLS, TNCC, PALS, CTAS, Coronary Care 1 and 2 required 
• Certificate in LEAN methodology and management (Green belt) preferred. 
• Additional management/leadership courses preferred. 
• Minimum eight (8) years of acute care clinical experience within an Emergency setting is required. 
• Experience in professional practice and/or with professional practice committees preferred 
• Demonstrated experience in coaching and mentoring of clinical staff 
• Demonstrated skills in change management, conflict resolution, strategic healthcare planning, team-building and resource management. 
• Demonstrated ability to facilitate positive change in a high acuity and fast-paced environment 
• Demonstrated alignment with OSMH values with a focus on leading in a positive environment 
• Demonstrated knowledge of LEAN Methodology 
• Demonstrate proven ability to be accountable and foster accountability in others. 
• Demonstrates a participatory leadership style which includes approachability, visibility and accessibility. 
• Demonstrated ability to monitor, analyze and evaluate operational/capital budgets. 
• Demonstrated ability to interact positively in partnerships/relationships with all internal stakeholders. 
• Demonstrated ability to communicate effectively in English, verbal and written, in situations that may require tact, diplomacy and discretion. 
• Demonstrated problem-solving and decision-making skills with the ability to appropriately delegate. 
• Demonstrated knowledge of legislative requirements, medical/legal issues, and commitment to remaining abreast of changes. 
• Demonstrated ability to facilitate, coach, mentor and lead individuals/groups to achieve quality outcomes, support patient advocacy and provide exceptional service. 
• Demonstrated appreciation and respect for protocol, professionalism, and confidentiality. 
• Strong content knowledge surrounding the clinical needs of the patient population. 
• Committed and demonstrated excellence in effective teamwork skills, interpersonal relationships, conflict resolution and critical thinking 
• Demonstrated ability to build and sustain relationships with our internal partners 
• Exemplary work performance and attendance record required. 
• The successful candidate will have a proven commitment to professional development as well as to the Mission and Vision of the Hospital. 

Our Employees Enjoy 
• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development 

Closing Statement 
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment. Incomplete submissions will not be considered. 

Employment Equity 
OSMH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. 

Job Category

Registered Nurse