Nurse Clinician Case Manager, CDBC Program

  • Provincial Health Services Authority
  • Vancouver, BC, Canada
  • Jun 14, 2018
Full time

Job Description

BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia. 

BCCH is an agency of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.

 Nurse Clinician Case Manager, CDBC Program

Reference # 71751

Regular Full-Time

Wage: $39.91 to $48.92 per hour

Vancouver, BC     

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. As a member of the interdisciplinary team, the Nurse Clinician Case Manager Complex Developmental Behavioural Conditions (CDBC) will coordinate the development, implementation, and evaluation of service delivery plans for patients and their families. This includes activities such as patient intake and referral triaging, liaising with Sunny Hill and BCCH staff and community-based health care professionals/agencies, and coordinating and facilitating teaching for patients/family and staff in-servicing, in a manner that is consistent with established policies, standards, and philosophies of Sunny Hill Health Centre for Children and British Columbia’s Children’s Hospital.


  • Initiates and coordinates assessments, responds to patient, family, and health care member’s enquiries, providing anticipatory guidance and case management, oversees clinic bookings and liaises with other support diagnostic/health services in coordinating patient referrals.
  • Directs the intake/access process for a team of the CDBC Program by performing duties such as receiving, collecting, and documenting child specific information related to developmental and behavioural concerns, conducting interviews and problem-solving with families and other team members, assessing the urgency and appropriateness of the referral, triaging as necessary as well as managing the waitlist. Facilitates the re-direction of referrals to other community resources, and attends intake/access meetings as required.
  • Collaborates with other members of the health care team to evaluate family-centered patient management in the particular setting by performing activities such as reviewing patient/family history, developing individualized service plans for specific patients/families, and meeting with other members of the health care team to discuss and review the recommendations.
  • Coordinates teaching of patients/families with a new developmental and/or behavioural diagnosis including the development of teaching resources, referring to and liaising with other health care professionals, acting as a resource for other health care professionals, identifying learning needs and conducting teaching sessions.
  • Provides supportive case management to families by ensuring they receive assistance with patient advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies.


Education, Training, and Experience

  • Current practicing registration with the College of Registered Nurses of British Columbia (CRNBC)
  • Baccalaureate in Nursing or other applicable University Degree plus three years’ recent related and progressively responsible experience including previous experience working with the population and/or in a child development and rehabilitation setting or an equivalent combination of education, training, and experience.
  • The Employer will equally consider an equivalent combination of education, training, and experience (with the exception of Public Health and Preventative Nurses).
  • CPR Training – Basic Cardiac Life Support (BCLS) – Level I.
  • Valid BC Driver’s License and access to vehicle and ability to travel.

Skills and Abilities

  • Knowledge of community based services for children with developmental behavioural conditions.
  • Excellent communication skills - both oral and written.
  • Strong leadership and organizational skills.
  • Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.
  • Ability to collaborate and work effectively as a member of an interdisciplinary care team and function as a nursing resource.
  • Ability to plan, deliver, and evaluate educational sessions based upon principles of adult education.
  • Ability to identify and resolve problems using therapeutic communication strategies.
  • Ability to work independently to organise and prioritise multiple tasks.
  • Physical ability to perform the duties of the job.
  • Strong computer skills, including Excel, Word, and PowerPoint and Internet Browsers.

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