Director - Quality, Strategy & Innovation

  • St. Joseph's Health Care London
  • London, ON, Canada
  • Jun 13, 2018
Full time Director

Job Description

The Director Quality, Strategy & Innovation will be a collaborative systems thinker; an influential and experienced thought leader in continuous quality improvement, strategic planning/execution and facilitation, bringing innovative ideas to life with a proven track record of being an engaged and inclusive leader. The successful applicant will lead a strategic process that reviews our current corporate structures and practices aligned with Quality Improvement and implement a plan that will enhance organizational capacity for evidence-informed change management and quality improvement methodologies.

The Director will facilitate the implementation, monitoring, and reporting of our strategic priorities and develop tactics to build capacity and foster innovative ideas to bring them to fruition across the organization. They will establish effective quality management systems built on planning, control and improvement. Further they will collaboratively develop and implement a future-oriented vision and change plan for Quality at St. Joseph's Health Care London that builds on the strengths of our past, but also supports continued growth toward being a high reliability learning organization and a center of innovation.

This influential leadership opportunity requires an individual with exceptional skills in strategic planning, change management and transition facilitation. They will lead the planning and implementation of an evolved future model for Quality that will include developing a pathway that moves the organization from current state to future state by building a vision that is achievable at the organizational level, the leadership level and the program/service level (e.g., develops a culture of quality through 'at the elbow' engagement at the front line to empower good ideas into action). This leader will build radical coalitions both internally and externally; they will grow a culture of enquiry to help drive our agenda of innovation and foster the vision of our new strategic plan.

The Director of Quality, Strategy & Innovation will be ahead of the curve in the evolving landscape in quality improvement methodologies, standards and leading practices, bringing forward new and innovative tools and practices. They will evolve our model of knowledge sharing and dissemination by raising our profile at the regional, provincial and national level through partnering with Lawson Health Research Institute and mentoring other leaders in ways to formally and informally disseminate

excellent practices. Overall, they will lead a quality improvement specialty team that will strategically support the evolution of our corporate goal of advancing continuous quality improvement across all levels of the organization and support our vision of providing the highest quality and experience of care possible.

Essential Qualifications

  • Master's Degree in a health and/or health policy & management related field
  • Minimum of 5 years of progressive experience in leading and coaching continuous improvement, process reengineering and organizational improvement. Proven experience in leading and facilitating transformational quality changes in health systems, across large cross-functional internal and external environments, and in collaboration with system partners.
  • Formal training and/or certification in process improvement methodology e.g. Lean Six Sigma, Lean, TPS
  • Experience in development & delivery of business cases that inform strategic decisions and organizational change
  • Proven experience in leading teams and demonstrated ability to coach and mentor others
  • Effective ability to communicate with stakeholders in senior leadership roles, board, ministry and other key influencers. Also, confident presentation skills to a variety of audiences of variable sizes
  • Demonstrated ability to influence/drive decisions and the activity of project and program leaders
  • Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
  • Ability and commitment to act as a supervisor under OHSA
  • In addition, the successful candidate will possess strong Leadership Capabilities including: Lead Self; Engage Others; Achieve Results; Develop Coalition; System Transformation
  • Provide vaccination records or proof of immunity against measles, mumps rubella and varicella (chicken pox)
  • Provide documentation of the Tuberculosis skin testing

Preferred Qualifications

  • Project Management Professional or similar certification a strong asset
  • Completion of other Fellowship, Certificate or Post-graduate programs in evidence-informed health leadership
  • Experience publishing academic papers

Job Category

Director