Program Director

  • Mackenzie Health
  • Richmond Hill, ON, Canada
  • May 16, 2018
Full time Director

Job Description

Mackenzie Health is a regional healthcare provider in one of Canada’s fastest growing communities.  Conveniently located just north of Toronto, we are proud of our people and our dedication to creating a world-class health experience. Nationally recognized for our commitment to safety and quality patient care, Mackenzie Health is a healthcare leader with a wide variety of academic partners, as well as a comprehensive network of community-based services in Richmond Hill, Vaughan and the surrounding communities.  We look forward to including the future Mackenzie Vaughan Hospital as part of our expansion, and we invite you to join our growing team.  Mackenzie Health supports ongoing learning and development while offering recognition awards, staff celebrations, wellness programs and onsite child care.  If you are looking for an environment that rewards innovation and excellence, and where you can dare to be better every day, look to Mackenzie Health.  


Reporting to the Executive Vice President, COO and CNE, the Program Director of the Woman & Child and Mental Health Program is responsible for all activities related to the administrative and patient care functions within the designated portfolio across a multi-site facility. The Director will work with clinical and program leaders to ensure activities and programs are consistent with MH’s goals/objectives and that efficient/effective administrative and clinical practices are provided. The primary responsibilities include: collaborating with leadership teams to ensure effective coordination of efforts for optimal patient care; providing exceptional and visionary leadership in the development of program, organizational and financial plans; liaising and collaborating with internal and external professionals and stakeholders to ensure practice standards are aligned and integrated across and within the Program, establishing and representing the global overview of the Program through sound and influential decision-making and achievement of the strategic and operational plans; performing other duties consistent to the job classification.


  • Responsible for the overall organization and leadership of the programs and services within the portfolio, including patient care delivery, operational planning, HR development, financial management, quality management and education and research. Provides leadership in the definition of strategic direction and ensures excellence in patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk avoidance to the patients and the organization.
  • Provides leadership to an interdisciplinary team of healthcare professionals in collaboration with the Medical Directors. Develops partnerships with referring community agencies.
  • Facilitates program planning, goal setting, evaluation and assisting in the management of the fiscal, human and material resources assigned to the portfolio, as well as establishing standards and development and delivery of program to patients and clients.
  • Ensures that all aspects of patient care and services within the portfolio are consistent with the Program’s goals and objectives and with the needs of the client group being served.
  • Responsible for enhancing the interdisciplinary collaboration throughout the continuum of patient care.
  • Develops vision, goals and objectives for the programs and services within the portfolio in alignment with the mission and strategic plan of Mackenzie Health.
  • Promotes team spirit, cohesiveness, motivation and commitment.
  • Provides guidance and mentorship for managers and educators supporting professional development and career planning.
  • Promotes an environment conducive to excellence in practice, open communication and high morale, and motivates staff to question, learn and develop to their highest potential.
  • Develops and creates profitable business ventures based on the market and business drivers where appropriate; builds on existing strengths while balancing an appropriate level of business risk (i.e., takes calculated risk) in pursuing new ventures.
  • Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures. Attends Health and Safety and Patient Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy a safe work environment.


  • Regulated Health Professional with Masters level preparation in Health or Business Management or equivalent.
  • Previous experience at the Director level preferred.
  • Management experience of at least 5 years in middle level management.
  • Must have management experience in Obstetrics.
  • Demonstrates leadership competencies consistent with position level.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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