Director of Operations – Trauma Program

  • Sunnybrook Health Sciences Centre
  • Toronto, ON, Canada
  • May 08, 2018
Full time Director

Job Description

We currently have an opportunity for a Regular Full Time Director of Operations – Trauma Program located at the 2075 Bayview Aveune Campus.Sunnybrook Health Sciences Centre is a large academic health sciences centre in the heart of Toronto. With 1.2 million patient visits each year, Sunnybrook has established itself across three campuses. Sunnybrook is proud to be fully affiliated with the University of Toronto and each year the hospital provides educational opportunities for more than 4,000 students from around the world.

As the Director of Operations, Trauma Program, you will be leading Canada’s first and largest regional Trauma Centre. The Trauma Program at Sunnybrook provides highly specialized care to severely injured adults with serious life or limb-threatening conditions where time is critical. The Trauma Program cares for over 1600 trauma patients per year and has achieved some of the best patient outcomes in Canada.

This program encompasses services related to Trauma, Critical Care, Burn, Neurosurgical, and Plastic surgical care. We have one of the largest critical care services in the province caring for critically ill populations short of solid organ transplantation. The Trauma Program has an annual budget of over $50M, this includes operational oversight for 5 critical care units and 2 inpatient units.

Reporting to the Executive Vice President, Chief Nursing and Health Professions Executive, the successful candidate must have extensive experience in strategic and operational planning; performance and quality management. Ideally, the candidate should have developed these skills in the context of a large academic health sciences centre. A critical success factor is the ability to build strong teams and be a strategic and operational partner to the Program Chief.

This role works in collaboration with respective Medical Directors, Senior Leadership, Directors, Managers, interprofessional teams, patients and their families. The role responsibilities include clinical and financial administration, program planning, and providing representation at regional and provincial fora relevant to Program activity. The Operations Director will have over 10 direct reports, including several Patient Care Managers, Advanced Practice Nurses, Clinical Educators and a Nurse Practitioner. 

The successful candidate will:

  • Demonstrate leadership consistent with our mission, vision and values
  • Lead the Program to identify resource needs, create care delivery processes and systems to achieve the highest quality care
  • Contribute to the Hospital’s strategic planning process by identifying priorities and implement program changes
  • Develop the Program budget consistent with effective utilization of resources in accordance with the Program and Hospital operating plan
  • Provide leadership on hospital wide activities such as Accreditation
  • Represent the Program on Committees as required
  • Demonstrate innovative approaches to care delivery, acknowledging our critical role in the Ontario healthcare system
  • Collaborate with internal and external partners to achieve organizational goals and objectives

Qualifications & Skills:

  • Clinical or health administration master’s degree
  • A minimum of 5-10 years of formal leadership/management experience (preferably at the Director level)
  • Experience leading programs or managing units within a complex health care setting
  • Demonstrated ability to be flexible and agile while efficiently supporting the organization during periods of change and shifts in strategic goals and objectives
  • Experience in building and leading effective teams to conduct various project work such as process improvement
  • Demonstrated excellence in interpersonal and communication/presentation skills
  • Demonstrated ability to work collaboratively and supportively across programs and departments and with diverse interprofessional teams
  • Demonstrated skills in problem solving and conflict resolution
  • Demonstrated ability to develop and implement action plans that achieve organizational goals and objectives
  • Demonstrated excellence in thinking broadly and strategically when identifying the needs of the program and organization and creating an action plan to address those needs
  • Possessing a strong understanding and perspective of the Health Care Industry including having knowledge and insight into various trends, events and changes happening in the industry

Job Category

Director