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Parkdale Community Health Centre
1229 Queen Street West
Toronto, Ontario (Canada)

Phone: 4165372455

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Director of Primary Care

Job ID: 56051
Job Views: 5,807
Location: Toronto, Ontario
Job Category: Director, Executive
Employment Type: Full time
Posted: 12-22-2017

Job Description


Is seeking a
Permanent position

Parkdale Queen West Community Health Centre is a non-profit registered charity, community-based health organization committed to improving the health of community members, particularly those at risk for poverty and discrimination.  Our multi-disciplinary approach includes the provision of primary health/dental care, counselling, harm reduction, perinatal supports, community development, advocacy, and innovative partnerships with other organizations.  Parkdale Queen West is a leader in the development of urban health services, we give priority to individuals and groups who traditionally encounter barriers to high quality health care services, including people who are refugees and immigrants, LGBTQ communities, people who live in poverty, people living with mental health and substance use issues, women, seniors, homeless and street involved adults and youth, families, children and individuals living in the catchment area. Parkdale Queen West is a pro-choice and LGBTTQ and 2-Spirit -positive organization committed to employment equity and anti-discrimination. Our facilities are fully accessible. 


The Director of Primary Care works within the context of the Centre’s mission, vision, values and strategic directions, to provide leadership in the planning, implementation, development and evaluation of integrated and responsive primary health care services and programs. This position works across the recently integrated Parkdale and Queen West Centre sites and with sector and community partners and provides support, coordination and supervision for the Centre’s clinical and support staff, including registered dietitians, nurses, chiropodist, dental services, nurse practitioners, physiotherapists, case manager and physicians.    


  • Provides leadership for administrative operations for primary health care team
  • Leads in implementation of initiatives to improve client satisfaction and quality of care. Leads operational and strategic planning process for primary care team. Leads development of tactical and strategic projects to achieve strategic and operational objectives.
  • Within the context of the Community Health Centre model of health and well-being, collaborates with providers, sector, sub-region and regional groups to design, develop, and implement care and service initiatives at the local clinics.
  • Leads and promotes development and implementation of programs and policies which adhere to privacy legislation, meet funder requirements and achieve the standard of quality defined by licensing and accrediting body.
  • Supports and supervises Managers and Coordinators, and oversee health service team members
  • Plans and facilitates the integration of an inter-disciplinary and inter-program focus in activities and services across the organization
  • Represents Parkdale Queen West CHC on external networks, makes presentations to stakeholders and promotes health services of the organization to the community
  • Leads or participate in initiatives to foster development or improved access to services, to promote appropriate service models, and to influence public and government policy
  • Manages the effective and responsible use of financial resources available for health services and writes proposals to increase resources and capacity as needed
  • Provides thoughtful and strategic leadership, utilizes change management principles and strategies to facilitate team development and cohesion
  • Collaborates internally across teams to advance mission, vision, values and strategic priorities.

Skills and Qualifications:

Knowledge and Experience:

  • Graduate degree from a recognized university in a relevant discipline or combination of an undergraduate degree with significant management experience
  • Three to five years program management experience in progressive health care services or in a community social services setting
  • Demonstrated leadership abilities, including experience in the delivery of change management initiatives
  • Knowledge of local health issues, priorities and needs while recognizing the broader trends in health care system
  • Knowledge of quality improvement strategies that can be incorporated into overall operational plans that support strategic directions 

Skills and Competencies:

  • Knowledge of and demonstrated commitment to the principles and practice of the determinants of health and population health approaches to primary and interdisciplinary care provision
  • Demonstrated proficiency in planning, evaluation, and quality monitoring of several projects simultaneously, with a demonstrated capacity to prioritize
  • Knowledge of anti-oppression principles and understanding of Indigenous Peoples history and current issues
  • Strong project management skills with strong understanding of and managerial leadership contribution to mobilizing and managing operational change
  • Excellent judgment, problem-solving, conflict resolution and crisis intervention skills and approaches
  • Demonstrated ability to work effectively in a collaborative style with staff, colleagues, volunteers and board members
  • Strong stakeholder management, partnership and relationship building skills to initiate and nurture strong working relationships with partner organizations
  • Strategic thinking skills to envision, produce, implement and monitor health care programs and to anticipate and capitalized on emerging trends, requirements and opportunities.
  • Competency in aligning activities of the primary health care team with the organizational goals and strategy
  • Demonstrated ability to develop and implement measurement framework to ensure strategic and operational activities achieve desired goals
  • Ability to build and sustain strong teams through staff motivation and effective performance management techniques,
  • Strength in providing direction to teams to make sure they are aligned with mission, vision and values

 Additional Requirements:

  • Sound experience and knowledge of LHIN primary care accountabilities and community partnership frameworks.
  • Good communication and interpersonal skills, with a demonstrated ability to supervise and direct staff to ensure an effective working environment for staff working with clients often in crisis
  • Working knowledge of operational management and budgetary responsibilities impacting healthcare delivery.
  • Knowledge of Acts related to, at minimum: Excellence for Health Care, Protection of Privacy (PHIPA), Regulated Health Professionals, Occupational Health and Safety, Access to Ontarians with Disability (AODA.)
  • Experience managing in a unionized setting is an asset
  • Demonstrated commitment to anti-racism, anti-oppression and LGBTQ positive principles, and experience applying these with diverse staff teams and marginalized or vulnerable client groups. 

Competitive salary with excellent benefits, including HOOPP.

PLEASE SEND RESUME AND COVER LETTER BY Monday January, 15, 2018 at 5:00PM.

The Hiring Committee (Director of Primary Care)
168 Bathurst Street, Toronto ON M5V 2R4

Applications may also be sent via e-mail to: Hiring Committee E-Mail: hiring@ctchc.com

Please send a single file in MS Word or PDF format only, quoting “Director of Primary Care” in the subject line.

To better represent the communities we serve, applications from Indigenous Peoples, racialized and/or ethno-specific groups, people with disabilities and LGBTTQ and 2-Spirit communities are encouraged.

Accommodation will be provided on request


 We would like to thank all interested candidates; however, only those selected for an interview will be contacted.

 Please note that the successful candidate will be required to provide a criminal reference check as a condition of employment. 

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