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Circle of Care
4211 Yonge Street
Toronto, Ontario (Canada)

Phone: 4166352900
Web: www.circleofcare.com

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Director of Client Services

Job ID: 55856
Job Views: 1,359
Location: Toronto, Ontario
Job Category: Director, Program Director
Employment Type: Full time
Posted: 11-02-2017

Job Description

Company Description

Since 1974, Circle of Care, a non-profit community based agency, has been a recognized leader in the provision of in-home services in the Toronto area. Circle of Care is an employer of choice. Our employees bring compassion and caring to their roles. Whether assisting our clients in the community, or working hard behind the scenes, they are committed to giving each client the best possible experience. At Circle of Care, our mission is to support individual independence and to sustain and enhance quality of life in the community. 

Job Description

Reporting to the Vice President of Client Services, the Director, Client Services, is accountable for leading the Client Services team to deliver a seamless care experience for clients and families, grounded in principles of equitable access, individualized care, quality, and evidence-based best practices. The Director ensures the team assesses, designs, directs, implements, evaluates and monitors, and authorizes care delivery to clients that best meets their current and anticipated future needs. The Director attracts, develops and retains a high-performance team of employees and supports staff by providing leadership, which facilitates effective systems and business processes, and a positive workplace culture.

We are looking for: Director of Client Services, Full Time with Benefits

Salary: Commensurate with Experience


  • Provides leadership in the development of partnerships and relationships to support integrated client care delivery within the organization and with community partners.
  • Develops, contributes to, and executes on the organization’s strategic and operational plans as it relates to Client Services; identifies and implements opportunities for Portfolio improvements that promote exceptional integrated care
  • Ensures client and employee health and safety; promotes evidence-based practices that drive positive client and system outcomes; ensures adherence to regulatory compliance 
  • Leads and supports evidence-based quality improvement activities. Monitors client care and service delivery by systematically tracking performance and quality; sets and meet/exceeds performance targets for quality, safety, responsiveness, efficiency, and client experience. 
  • Assesses operational processes, policies, standards, and systems to ensure they are executed in accordance with Circle of Care’s vision and goals. 
  • Identifies and operationalizes opportunities to leverage technology and other innovations, to improve care delivery. Ensures compliance with customer (i.e. Home and Community Care, LHIN, other partners) standards, regulations and expectations.
  • Cooperates with other leaders and staff from supporting departments to ensure employees have the essential tools, skills, and support to deliver high quality, integrated, and efficient client care. 
  • Models professional behaviors for employees through personal example and a dedication to action, results and service excellence.
  • Develops and sustains a workplace culture that embodies transparent and collaborative communication, client-centered focus, learning and innovation, accountability for achievement, teamwork, and respect.
  • Builds support for corporate vision and departmental goals / objectives by communicating expectations and rationale and by monitoring and measuring progress and outcomes. Looks for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
  • Deals with employee relations issues based on a sound understanding of good management practice, organizational employees and the collective agreement, as it pertains to unionized caregivers. 


  • A minimum of 8 to 10 years of relevant health care experience as a regulated Health Care Professional (RN, OT, SW etc.).
  • Master’s prepared an asset.
  • Current, active registration or license to practice in Ontario.
  • Minimum of five (5) years relevant, recent, progressive leadership experience, preferably in a community health environment.
  • Experienced in effective strategic planning and execution, operations management, and evaluation techniques, with proven ability to lead teams through change.
  • Excellent knowledge of community resources and direct care/case management models of care
    Knowledge of continuous quality improvement principles, and proven ability to cultivate a quality-driven care, delivery culture.
  • Demonstrated exceptional communication and interpersonal skills, with proven ability to develop teams, and foster internal and external relationships that benefit Circle of Care’s strategic goals.
  • Solid understanding of leadership principles and practices, change management, business systems, and operational processes.
  • Strong client and customer focus and proven bias for action; excellent critical thinking, problem-solving, and time management skills.
  • Intermediate to advanced skills in an automated environment and with the Microsoft Office environment, inclusive of Excel and Power Point. 
  • Valid driver’s license and own with ability to travel to various worksites on a regular basis and to respond to emergency situations as required.

Additional Information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.  We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

Circle of Care is a scent free environment.  All employees, volunteers and visitors are expected to refrain from wearing or using scented products while visiting our office or working in the client’s home.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. Only applicants who are selected for an interview will be contacted. 

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