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Ministry of Health and Long Term Care

Toronto, Ontario (Canada)


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Service Area Office (SAO) Inspection Manager

Job ID: 55780
Job Views: 236
Location: Hamilton, Oshawa, Ottawa, Toronto, Waterloo, Ontario
Job Category: Manager
Employment Type: Full time
Posted: 10-11-2017

Job Description

Service Area Office (SAO) Inspection Manager

The Ministry of Health and Long-Term Care, LTC Inspections, is seeking nine (9) Service Area Office (SAO) Inspection Managers to directly manage inspection staff working in the field inspecting long-term care homes. You will also provide expert advice and guidance regarding the application, interpretation and enforcement of legislation, regulations and policies and issues related to clinical care provision relating to long-term care homes and the delivery of the compliance inspection program within a given SAO.

If this sounds like the position for you, please read on!

What can I expect to do in this role?

In this role, you will:

  • Directly manage inspectors, including evaluating performance of the team.
  • Provide program leadership, issues management and procedural support to the SAO Manager.
  • Support the SAO Managers in managing the LQIP Inspection program, including planning, managing, and leading operational, human resources, financial, program and service delivery activities of the Service Area Office region.
  • Manage performance reviews and determines performance standards.
  • Participate in taking 24/7 on-call responsibility on a set schedule with fellow SAO Managers and Inspection Managers.
  • Provide procedural advice and expertise related to the Long-Term Care Homes Quality Inspection Program (LQIP) to SAO Manager, SAO Inspectors, office staff and clients in the application, interpretation and enforcement of legislation.
  • Assist in complex cases by providing advice to inspectors regarding preparation for inspections, interviewing witnesses, preparing reports, identifying appropriate enforcement actions or sanctions to apply and providing direction upon which inspectors will make decisions.
  • Develop and implement innovative and creative approaches, opportunities and initiatives for the delivery of a high quality and efficient compliance inspection program.
  • Foster a climate of information exchange with Ministry management and staff through active participation on committees.
  • Maintain awareness of new legislation, new methods and processes with respect to setting, communicating and enforcing legislation with particular regard to the quality of care and quality of life of residents in long-term care homes.
  • Work with other Supervisors and SAO Manager in relation to issues management processes, including the preparation or review of briefing notes, FOI requests and responses to media requests.
  • Develop strategies to manage issues arising from program delivery impacts/implications and leads the development of strategies to effectively respond to such issues/concerns.
  • Assess the individual training needs of inspectors being managed.
  • Coach new recruits, including accompanying, observing and evaluating trainees and working with SAO Manager on their training needs.
  • Prepare and provide strategic program advice and briefings to SAO Manager and senior management, with a focus on risks and contentious/systemic issues.

Location: Hamilton, Oshawa, Ottawa, Toronto, Waterloo

How do I qualify?


  • The position will directly manage the work of 6-18 Long-Term Care Home (LTCH) Inspectors and provide guidance to administrative staff and other SAO branch staff as identified as well as employees assigned to special projects as required. The position will also identify training requirements for inspectorate training program and coordinate training with Training Leads.
  • Responsible for full life-cycle requirements of LTCH Inspectors, including recruitment, selection, on-boarding and performance management.

Managerial Skills:

  • You have demonstrated leadership, change management, risk management and managerial skills to lead staff, program and service delivery in a change and transformational environment.
  • You have excellent formal/informal complaints/dispute resolution skills
  • You understand the principles of strategic planning, organizational and project management skills to provide strategic leadership in the development, implementation and management of plans, operational/business plans and service delivery processes.
  • You have business and financial management skills.
  • You have project management and organizational skills to manage competing priorities and lead projects.

Specialized Knowledge:

  • You have superior knowledge of Ontario's health care system, mandates, services, programs, governing legislation and the Ministry's transition plan, objectives, service and program delivery structure.
  • You have demonstrated understanding of Long-Term Care Homes Act and regulations, Inspection processes, including the Resident Quality Inspection and IT applications (Inspectors Quality Solution (IQS) and Abaqis), Inspection Protocols, program policies and procedures, issues and operation of Long-Term Care homes.
  • You have demonstrated understanding of current long-term care homes operations, client population and sector groups and of current trends, issues and concerns affecting various aspects of the health care system.

Leadership Skills:

  • You have demonstrated experience leading a team of professionals, including registered health professionals, strengthening and supporting employment engagement.
  • You have demonstrated leadership skills to implement strategic and operational plans for a provincial Compliance Inspection program.

Analytical and Problem-Solving Skills:

  • You have analytical and problem-solving skills to develop compliance inspection priorities, manage risk, accountability and reporting frameworks, performance measurement tools and dispute resolution processes.
  • You have knowledge of risk management techniques to lead development of operational and program review frameworks, accountability and reporting mechanisms.
  • You have strategic, thinking, innovation, creativity and change management skills to manage program and service delivery in a transitional and transformational environment.

Human Resources/Training Skills:

  • You have knowledge of government human resources collective agreements, policies and directives and managerial skills to lead and manage staff in a unionized environment.
  • You have an understanding and familiarity with the scope of practice, education and training of regulated health professionals.

Communication Skills:

  • You have communications and marketing techniques and processes to manage the development, production and distribution of information materials, products and systems to stakeholder organizations.
  • You have the ability to share experiences, seek advice and collaborate with various stakeholders on strategic and service initiatives.
  • You have stakeholder management and relationship skills to build collaborative service partnerships with LHINs, HSPs and area service offices.
  • You have oral and written communications skills to manage the preparation of a diverse range of products, deliver executive briefings and provide specialized consultation and advice on Compliance Inspection programs.

Salary Range: $75,444 - $97,373 per year

Additional information:

  • 2 Permanent, 119 King St W, Hamilton, West Region, General Screening Requirement
  • 2 Permanent, 5700 Yonge St, Toronto, Toronto Region, General Screening Requirement
  • 2 Permanent, 347 Preston St, Ottawa, East Region, General Screening Requirement
  • 2 Permanent, 419 King St W, Oshawa, Central Region, General Screening Requirement
  • 1 Permanent, 500 Weber St N, Waterloo, West Region, General Screening Requirement


  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

Please apply online, only, by Wednesday, October 25, 2017, by visiting www.ontario.ca/careers and entering Job ID 112639 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code


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