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Health Quality Ontario

Toronto, Ontario (Canada)


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Manager, Public Reports

Job ID: 55779
Job Views: 427
Location: Toronto, Ontario
Job Category: Manager
Employment Type: Full time
Posted: 10-11-2017

Job Description

Manager, Public Reports

Health Quality Ontario (HQO) is the provincial advisor on the quality of health care. With the goal of excellent care for all Ontarians, Health Quality Ontario reports to the public on how the system is performing, develops standards for what quality care looks like, evaluates the effectiveness of new health care technologies and services, and promotes quality improvement aimed at sustainable positive change. Visit www.hqontario.ca for more information.


The Manager, Public Reports leads a team to support the public reporting portfolio of the Health System Performance branch of Health Quality Ontario. The Manager actively works to identify opportunities and oversee the planning, development, production and release of reports on the performance of Ontario’s health system. These reports may include the yearly report, specialized reports, digital reporting and quality standards reports.

The reports align with HQO strategic priorities, areas of focus, quality improvement initiatives and health care quality standards and evidence-based recommendations. Reports are based on system performance data and written for multiple audiences as a vehicle for transparency and accountability. A key component of the reporting is engaging system and sector stakeholders, subject matter experts, health care providers as well as patients, families, caregivers and people with lived experience.

The Manager works under the strategic guidance of the Director to provide oversight for the development of reports and is responsible for the following key activities:

  • Inspiring and leading a team of direct and indirect reports to deliver on team and organizational accountabilities;
  • Providing team coordination and management leadership to ensure the successful planning, execution and delivery of team and organizational accountabilities;
  • Ensuring that deliverables meet timelines, expectations and budget allocations;
  • Supporting the development and implementation of HQO’s strategic plan, business plan and Accountability Agreement and the branch’s operational plan to meet HQO’s strategic, functional and operational goals;
  • Contributing to the public reports content strategy.

The Manager leads a team that consists of 4 team members, with opportunity for growth.


Relationship Management and Partnership

  • Collaborates well with other managers and colleagues across the Health System Performance branch to deliver on the team’s accountabilities;
  • Collaborates with other managers, and colleagues across Health Quality Ontario;
  • Applies knowledge of the roles, authority and priorities of the various external stakeholders in the health care system to manage operations and develop operational strategies/solutions in the context of the system as a whole;
  • Collaborates with internal and external project teams, partners, government, working groups, committees, and colleagues on projects and deliverables;
  • Ensures alignment of program activities with Health Quality Ontario’s mission, vision, values and strategic plan and the work of the other branches within Health Quality Ontario;
  • Develops collaborative working relationships with senior leaders, peers and employees across Health Quality Ontario to identify opportunities to share information, resolve issues and collaborate on projects and initiatives;
  • Implements policies and procedures, monitoring progress against the strategic plan and adjusting plans and strategies in line with a changing environment;
  • Contributes to leading Health System Performance strategic, operational and business plans.

Planning and Organization

  • Supports operational and reporting activities, including ensuring consistency and compliance with corporate human resource, procurement, financial and general administrative policies and approval processes;
  • Contributes to business planning as an active participant in the program teams;
  • With the Director, and in consultation with other stakeholders, develops and implements the annual work plan, translating strategic program objectives into actionable projects;
  • Supports the Director in planning, monitoring and allocating work for the team to ensure delivery according to the agreed timetable, high standards and allocated budget;
  • Sets targets and monitors performance and quality assurance;
  • Ensures that the planning and co-ordination of resources and processes delivers on business plan commitments;
  • Implements measurement and evaluation tools, methods and processes for the team’s activities;
  • Works closely with senior staff to inform the future strategic direction of the team’s activities;
  • Leads process improvement efforts to optimize the team’s capacity in delivering various reports to the health care system and the public.

Leadership and Staff Management

  • Manages an overall program of work within the Public Reports team;
  • Acts as a role model, providing leadership and management support to team members;
  • Actively contributes as a member of the Health System Performance (HSP) Management team and supports the achievement of overall HSP and Health Quality Ontario goals and objectives;
  • Determines resources and capacity of the team and develops overall work plan for products to be delivered as outlined in business planning;
  • Supervises the day-to-day activities of team, assigning and directing work, providing mentorship and advice, and overseeing work produced by staff, resolving issues, ensuring ongoing work quality and monitoring workload;
  • Manages team through performance reviews, setting objectives and personal development plans, mentoring, providing practical support and advice on day-to-day work, creating a strong culture of team work, ensuring staff have access to appropriate training opportunities and undertaking disciplinary and grievance procedures as required;
  • Assists the team in achieving their goals through facilitation, problem-solving, decision-making and conflict management support;
  • Identifies performance issues/areas of concern, developing and recommending improvement plans and/or corrective courses of action;
  • Participates in appropriate training and development activities, and encourages and supports the development and training of other staff.


  • Employs written and oral communication skills to develop a range of materials, including project status reports, executive correspondence, reports, presentations and a wide variety of other materials for third parties;
  • Ensures effective and timely communication with committees, the Ministry of Health and Long-Term Care and other stakeholders;
  • Supports the Vice President and Director in acting as a key contact point for the team’s area of work, which often requires liaising and networking within Health Quality Ontario and with external partners;
  • Attends relevant meetings where the Manager will be required to carry out presentations and provide information to committees and/or stakeholders on public reporting processes and current activities;
  • Works with the Communications team to develop and maintain a communication strategy for the work of the team;
  • Establishes and maintains effective working relationships and engagement with internal teams and external colleagues;
  • Represents the team at conferences, meetings and events, and reports back to colleagues as appropriate;
  • Produces and presents evaluation and progress reports to the Senior Leadership Team and Health Quality Ontario’s Board, when required.


  • Manages and monitors budget and financial performance for the work of the team;
  • Reports on variance from approved budget and recommends or takes action to manage expenditures within approved levels;
  • Supports the commissioning of external work and oversees the management of contracts and working relationships with external field evaluation partners, as appropriate;
  • Supports the Vice President and the Director in strategic and budget planning for the Public Reporting team.


  • To be considered for this opportunity, you will have:



  • Master’s degree in Health Policy, Public Policy and Health Sciences or related discipline


  • Project Management Professional (PMP) designation or equivalent project management training



  • 10+ years of experience working in the health or public sector, with evidence of progression.
  • 2+ years of experience as a manager in the health or policy field.
  • Experience leading, developing and/or writing health system reports, articles or academic publications.
  • Experience engaging and partnering with multiple stakeholders across sectors and/or condition areas of the health system (acute, community and primary care, home care, long-term care, mental health, etc.).


  • Experience leading digital projects is an asset.

Key Competencies:

Team Building

  • Models leadership
  • Builds effective teams
  • Cultivates learning and growth
  • Inspires innovation


  • Sets program plans and priorities
  • Develops project plans and evaluation frameworks
  • Uses and adapts processes and governance models


  • Achieves Results
  • Manages/Leads change opportunities
  • Promotes innovation and creativity


  • Communicates clear vision and expectations
  • Fosters collaboration and partnerships

Personal Attributes

  • Self-awareness
  • Integrity
  • Commitment to excellence
  • Collaborative
  • Respectful

Key Organizational Competencies:

  • Think Strategically. Able to relate the theory and practice of strategies that support, implement and drive relevant HR principles and best/leading practices.
  • Develop People. Exhibits a commitment to developing others. Demonstrates outstanding team building to build a high functioning and high performing team.
  • Act as one organization. Works cooperatively in teams, harnessing the best out of team members, and resolving conflicts. Maintains a strong presence as a leader.
  • Nurture partnerships and relationships.  Able to develop, cultivate and leverage positive working relationships and partnerships, both internally and externally. Values diversity and demonstrates respect for others.
  • Build credibility through commitment to ethical behaviour. Exercises sound judgement and is decisive, including confidential/sensitive situations where the use of discretion is required.
  • Being Agile by proactively shaping and thriving in complex and changing environment.

Location: Toronto

Duration: 1 Regular Full-time

Qualified applicants are invited to submit a covering letter and resume to HQORes@hqontario.ca by 4:30 p.m. on Monday, October 30, 2017, quoting competition number 2017-132 as well as their name. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Health Quality Ontario is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

For additional information on Health Quality Ontario, please visit our website at www.hqontario.ca. 

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